KC Summers Auto Group

Brought my truck in for a routine oil change—nothing special. When I got it back, I noticed a trim piece beneath the steering column had been left off. Not a huge deal, mistakes happen. I brought it back and politely pointed it out. The response? “I don’t have anyone to look at it. Bring it back another time.” So I did. I rearranged my schedule and took time off work to come back. This time, I was told that GM wouldn’t approve fixing it unless the part was broken. Not missing. Not reinstalled incorrectly. Just broken. Apparently, restoring something to the condition it was in before their techs touched it is beyond their responsibility. Out of curiosity, I called another dealership. They had no issue addressing the problem—because they understand how customer service is supposed to work. That leaves me with three possible conclusions about the person I dealt with: He’s lazy and unwilling to take ownership. He’s uninformed and unqualified. Or he’s lying to customers to avoid doing his job. None of these options instill confidence. All of them guarantee I won’t be back.

Requested information from KC Summers. Both online and by phone. Received no answers, no call back or email.

I have bought many Toyota here and always am treated exceptionally well. I refer all my friends and family.

Very pleased with this dealer! Would recommend to others for sure! Very informative on warranty and rates

Amazing People!, I was on my way to a ash spreading memorial for my father in law from Shorewood Illinois to Cartersville about 320 miles. I was driving my less the two week old Audi e-Tron. Thinking getting power was as easy as getting fuel. Not the case. With less than two miles till dead. I was able to locate a charging station at KC Summers Nissan. I arrive 5 minutes till close on a Saturday afternoon. I realized after plugging in, the charge was going to take at least 4 hours till 80%. Knowing I had a situation on my hands and another 130 plus mile to travel. Pat Renfro and staff offered a loner at no charge? I was blown away because this doesn't happen where I'm from. Being a business owner for over 30 years myself, I realized businesses with trust and integrity still exist in America. Hat's off to you guys. I would recommend you people to everyone I know.

I have been a loyal customer to this dealership for repairs and car purchases for years, because I have tried others and KC Summers really is the best! Excellent quality of service, honest and knowledgeable staff, willing to explain details and work with your needs, great variety of vehicles, community involvement, and most of all their customer service is the definition of going above and beyond! Their prices can be a little higher than their competitors, but it is worth it to have a friendly, no hassle, flexible experience for every purchase and repair!! If you've never worked with them before, I think you'll be pleasantly surprised!

My guy was out delivering a vehicle so Doug stepped in. Sold me on the midnight Altima. Can’t wait to buy it this weekend. Yay Doug.

Beyond great service, very nice, best I'm town. I would recommend anyone to come here to buy a car! Even tho I wasn't able to purchase a car right now they treated me with such respect!! Keep up great work Kc Summers Nissan Toyota Buick Gmc

I'll never shop anywhere else!! Salesman Patrick Tingley gave the BEST service! Got me the exact price I needed, filled my tank up with gas and a fresh car wash AND detail before leaving the lot. Super kind! He has my business for life!

When I went in I told Quentin I had 2 requirements. I wanted something that got good gas mileage and handled well in snow. I ended up with a 2017 Nissan Sentra. Not only did I get exceptional service, I got an exceptional car. It has more than met my 2 requirements. Thank you Quentin and The KC Summers staff. You are an awesome group of people!