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S&K Buick GMC

(94 reviews)

Reviews

(94 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of S&K Buick GMC from DealerRater.

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excellent experience all around- everyone was so nice and

excellent experience all around- everyone was so nice and helpful. Highly recommend! Car was ready and the customer service along the way has been top notch.

excellent experience all around- everyone was so nice and

excellent experience all around- everyone was so nice and helpful. Highly recommend! Car was ready and the customer service along the way has been top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Phil, my service writer is awesome, and the technicians

Phil, my service writer is awesome, and the technicians are always very thorough. Efficient and convenient with a lovely waiting area with WiFi and delicious popcorn!!

Phil, my service writer is awesome, and the technicians

Phil, my service writer is awesome, and the technicians are always very thorough. Efficient and convenient with a lovely waiting area with WiFi and delicious popcorn!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This is our third car with S&K in Springfield Illinois.

This is our third car with S&K in Springfield Illinois. They are all professionals. From sales (Trenton) to financial (Forrest and Doug) we had a great experience . Just wish the paper work didn't take so long. 😉

This is our third car with S&K in Springfield Illinois.

This is our third car with S&K in Springfield Illinois. They are all professionals. From sales (Trenton) to financial (Forrest and Doug) we had a great experience . Just wish the paper work didn't take so long. 😉

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Elijah Wills is one of the rudest people I could’ve

Elijah Wills is one of the rudest people I could’ve encountered in that dealership. Fix your employees!

Elijah Wills is one of the rudest people I could’ve

Elijah Wills is one of the rudest people I could’ve encountered in that dealership. Fix your employees!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They are very good at sending out appointment

They are very good at sending out appointment verifications and reminders. My car was on the rack at the appointed and the service took a little over an hour, including the complimentary car wash.

They are very good at sending out appointment

They are very good at sending out appointment verifications and reminders. My car was on the rack at the appointed and the service took a little over an hour, including the complimentary car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The best !

The best buying experience in the Springfield area. Was an easy smooth process and very pleased with our car! Service department is very good also!

The best !

The best buying experience in the Springfield area. Was an easy smooth process and very pleased with our car! Service department is very good also!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2023 Denali

Just outstanding, our second trade, live 67 miles away from S&K! It?s not about the $$$, the S&K team is family when you enter the door!

2023 Denali

Just outstanding, our second trade, live 67 miles away from S&K! It?s not about the $$$, the S&K team is family when you enter the door!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Janelle is the best!

I bought a used Hyundai from you in April 2021. In Sept 2021, the motor blew when I was 4 hours from home. I called Janelle and she was AMAZING to deal with! I had no idea where to start to get help and she was so helpful, caring and knowledgeable! She told me who to call and what to do next. The whole ordeal was horrid with Hyundai - but Janelle went so far beyond her job duties to help me, and she made a terrible situation so much better! She is a real asset to your company! Today, I called to get a copy of the papers from when I purchased the car, and again, she was so helpful!

Janelle is the best!

I bought a used Hyundai from you in April 2021. In Sept 2021, the motor blew when I was 4 hours from home. I called Janelle and she was AMAZING to deal with! I had no idea where to start to get help and she was so helpful, caring and knowledgeable! She told me who to call and what to do next. The whole ordeal was horrid with Hyundai - but Janelle went so far beyond her job duties to help me, and she made a terrible situation so much better! She is a real asset to your company! Today, I called to get a copy of the papers from when I purchased the car, and again, she was so helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Denise, Thank you for your 5-star review. Janelle appreciates your praise! We strive to go the extra mile for our clients, and we are pleased to hear your feedback. Thank you for your business and we look forward to seeing you again soon. Have a great day from S&K!

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SERVICE

S & K has always scheduled our service around our time. Everyone at the dealership is pleasant, especially ROBERT knowing we are just in for service, but will take the time to answer questions we have on ?what?s new?!!! Polly and I say ?THANKS

SERVICE

S & K has always scheduled our service around our time. Everyone at the dealership is pleasant, especially ROBERT knowing we are just in for service, but will take the time to answer questions we have on ?what?s new?!!! Polly and I say ?THANKS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service car

Very good and prompt service, staff was extremely courteous. I would recommend Buick to everyone.

Service car

Very good and prompt service, staff was extremely courteous. I would recommend Buick to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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