Wissler Motors

Thank you so much for your review. I was lovely working with you. Hope you are enjoying your new Rav4! Make sure you stop in and see me for your free car washes!!! Dan 717-653-2091 x146

It was great working with you Scott! I kinda wish I would have taken you up on your offer to drive your Trackhawk. I hope your son is enjoying the Maxima! Thanks for your review. Dan 717-653-2091 x146

Dan, I’m not sure where to start with your concern. We talked on the phone where you dropped the “F-bomb” on me because you felt you should receive a discount but not follow the rules of our program. We have the program rules under the counter that we could hand you, or I could forward them via email to you…they state clearly you must maintain the front plate and rear logo on the vehicle. This is exactly the SAME explanation you had signed off on at delivery of your vehicle acknowledging the requirements. The ONLY exception is if someone has a “military branch” plate on the front in lieu of our plate. I did speak to Mr. Wissler about your concerns. Not only did he acknowledge the program and its requirements to receive the discounts, he was irked that an employee of a company, TCW, which they spend an enormous sum with their other two stores, would publicly ridicule Wissler Motors…just because he didn’t want to follow the policy to receive the benefits. As I stated on the phone to you, I would be happy to re-enroll you, as always, free of charge, so you can receive the benefits in the future. If you or anyone else have concerns regarding our program, I would be happy to speak to you/them regarding our program or this scenario. In all of my 35+ years of experience, I have not seen a better service program for customers and I’m thrilled to be working at Wisslers and for our customers and co-workers who are both the best around. Sincerely, Pete Cotton Service Manager 717-653-2091 x131

Mr. Wise – I’m so sorry to hear that you had a bad experience. I’ve been around the industry for over 35 years and absolutely love it here and think the employees are great and have the best interest of the customers in mind when completing their work. Let me recap what I understand to have occurred with your concern. 1. A friend of yours completed brake work on your vehicle. 2. You had your vehicle towed to Wissler Motors to have us diagnose your brake problems. 3. We billed you one (1) hour of diagnosis time at $94. a. Our Manufacturer trained Jeep technician, who has been here for over 20 years, worked on your Jeep Grand Cherokee. b. Our technician spent 1.51 hours of actual time on your vehicle while only billing you for 1 hour. c. In this time frame, the technician disassembled the brake system and because you declined the work, put it back together. d. Our labor rate is at least $15 less per hour then other local dealerships. 4. Cause of your brake concern was ceased calipers. 5. Resolution: a. Left Front Brake Caliper b. Left Rear Brake Caliper c. Front Brake pads (due to wear caused by ceased calipers) - recommended d. Rear Brake pads (due to wear caused by ceased calipers) - recommended e. Brake system flush – recommended To completely resolve the concern, our recommendation was in the $1,100 range which included the diagnosis fee. The labor pricing is pulled directly from 3rd party software for your specific vehicle. All of our parts are also covered by a two (2) year warranty which includes labor cost. If you would have preferred that we complete the bare minimum and replaced the calipers only, we could have…we would not have recommended it for fear of future concerns, but would have completed any work as you see fit, as long as a safety concern did not exist. Mr. Wise, our diagnosing was accurate, and our pricing was correct and verified. I would be happy to discuss how you feel we should have handled your situation so that you are getting the appropriate value and our appreciation at current market rates. Sincerely, Pete Cotton Service Manager 717-653-2091 x131

Thank you for your review and REFERRAL! You should have received your referral check in the mail by now. It was absolutely wonderful working with you and Nate. Nate, thanks for the koozies! If you guys need anything or need your car washed, hit me up! Dan 717-653-2091 x146