Reviews
Our experience with Freedom, now Luther Ford, keeps us
Our experience with Freedom, now Luther Ford, keeps us coming back. We have a 25 year history with this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. Joe and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Luther Ford Ebensburg.
Absolutely amazing and I would highly recommend going
Absolutely amazing and I would highly recommend going here for any and all car shopping! Derek and Travis were amazing to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I took my truck in for service in May 2022 because my
I took my truck in for service in May 2022 because my truck wasn't accelerating when you put the gas pedal to the floor and there was an oil smell, they ended up telling me I needed a new turbo which they showed me was leaking as well as a new valve pump which was leaking and cost me $2500 for repairs, went back within a month and still didn't accelerate when I stepped on the gas pedal and now they told me I needed new plugs and boots, another $300 dollars. I had to go back twice to fix the original problem, will not go back there for service.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
David, we are sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Picked me up and delivered my vehicle back to me.
Picked me up and delivered my vehicle back to me. Was quick and easy. They go above and beyond for excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ms. Chenk, Thank you for your business and this review. We're happy to hear Dave and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
They were very professional even as busy as they were.
They were very professional even as busy as they were. Handled my appt like pros
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Very friendly, helpful people.
Very friendly, helpful people. Derek was a great salesman. Very polite and courteous. Met all our needs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Michelle! We are so glad that Derek had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
I had a wonderful buyiing experience and now my service
I had a wonderful buyiing experience and now my service appointment went very well also. I look forward too doing business with you all in the future. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Freedom Ford (PA). Please don't hesitate to reach out if you need anything else.
Went in to look at a Ford Explorer.
Went in to look at a Ford Explorer. OJ Schilling was a great salesman to work woth
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. All of us at Freedom Ford (PA) are glad to have you as a customer!
Not very customer friendly … I had a tire with a slow
Not very customer friendly … I had a tire with a slow leak, I asked to have repaired… they didn’t see a leak… but then they didn’t take the tire off of the vehicle…
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Always taking care of customers in a timely manner and if
Always taking care of customers in a timely manner and if not able to, they keep you informed of progress
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Louise, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Freedom Ford (PA).