Reviews
Write a reviewGreat customer service.
I had an emergency dead battery situation. The service dept saw that I was also due for regular maintenance and did both at the same visit. Had my car back the same day.
Great customer service.
I had an emergency dead battery situation. The service dept saw that I was also due for regular maintenance and did both at the same visit. Had my car back the same day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Troutman's Chevrolet Buick GMC. We look forward to your next visit! Take care!
I purchased a used bmw from them that had a 30 day 1000
I purchased a used bmw from them that had a 30 day 1000 mile warranty. At approximately 800 miles the heater quit working and the battery kept draining to the point of not starting every day. Took the bmw into service they said they couldn’t fix the heater so it got sent to bmw. BMW fixed the heater but Troutmans garage couldn’t figure out the electrical problem. I was told to pick it up and if the battery drains again to let them know. The electrical problem continued the next day after I picked it up. It has since been at Troutman’s garage 5 times for the same problem and nothing getting fixed. The bmw was sent to a bmw dealer to get the problem diagnosed. They figured out the problem is the electric water pump. Troutmans refuses to pay to have it fixed. Even tho the problem was there when it was under warranty and never fixed. I have since gotten every excuse possible as to why they are not responsible for the repairs. This bmw was under warranty at the time of the electrical problem starting. I was also sold this bmw under listing as it was a car bravo certified vehicle. I would like to know exactly who certified this vehicle cause while it was at bmw they did a full inspection and gave me a list of $9600 worth of repairs that should be done. I also asked to speak with the owner Tad Troutman about this problem and was told by the service department that he doesn’t handle these issues
I purchased a used bmw from them that had a 30 day 1000
I purchased a used bmw from them that had a 30 day 1000 mile warranty. At approximately 800 miles the heater quit working and the battery kept draining to the point of not starting every day. Took the bmw into service they said they couldn’t fix the heater so it got sent to bmw. BMW fixed the heater but Troutmans garage couldn’t figure out the electrical problem. I was told to pick it up and if the battery drains again to let them know. The electrical problem continued the next day after I picked it up. It has since been at Troutman’s garage 5 times for the same problem and nothing getting fixed. The bmw was sent to a bmw dealer to get the problem diagnosed. They figured out the problem is the electric water pump. Troutmans refuses to pay to have it fixed. Even tho the problem was there when it was under warranty and never fixed. I have since gotten every excuse possible as to why they are not responsible for the repairs. This bmw was under warranty at the time of the electrical problem starting. I was also sold this bmw under listing as it was a car bravo certified vehicle. I would like to know exactly who certified this vehicle cause while it was at bmw they did a full inspection and gave me a list of $9600 worth of repairs that should be done. I also asked to speak with the owner Tad Troutman about this problem and was told by the service department that he doesn’t handle these issues
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Here at Troutman's Chevrolet Buick GMC, we strive for excellence, and are disappointed to hear that you received anything less. We would like to work towards a resolution, so if you are willing, please reach out to us at (877) 271-5358 to discuss this further.
New car purchase
Great experience from start to finish. My sales rep Bailey Leshko took great care of me and understood my needs
New car purchase
Great experience from start to finish. My sales rep Bailey Leshko took great care of me and understood my needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, your satisfaction is our top priority. Thank you again for choosing Troutman's Chevrolet Buick GMC and we hope to see you again.
Troutman
Good , have Shop there before. Did need the dealer to explain the car more.
Troutman
Good , have Shop there before. Did need the dealer to explain the car more.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Troutman Chevrolet GMC etc
Great dealership good professional people to do business with
Troutman Chevrolet GMC etc
Great dealership good professional people to do business with
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Title
Very helpful service manager, excellent facility, and good coffee.
Title
Very helpful service manager, excellent facility, and good coffee.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Excellent service and parts departments....... nice place to do business
Service
Excellent service and parts departments....... nice place to do business
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Troutmans Chevrolet
Friendly gave a loaner because the part would not be in for a day
Troutmans Chevrolet
Friendly gave a loaner because the part would not be in for a day
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase