Young Kia

We took our brand new Kia EV9 in for warranty repairs 2 months ago, and we were just informed today that it would be at least another month before they can get to it! They gave us a loaner that is much smaller, much lower end and not EV so we have to buy gas. 3 months and all they say is they have to continue to wait before they can get to it. Will we ever get it back? Who knows, but 3 months is not acceptable. And they aren't waiting for parts and they aren't working on it. They say they just have to wait for Korea to get back to them. Never buy a Kia!!

I would love nothing more than to give a positive review of Young Automotive group. Unfortunately, I cannot do that. Here is why in December of 2024, I purchased a used 2018 Buick Enclave from Young Kia in Layton. During the test drive I noticed the engine light was on, I also noticed that the tire pressure sensor for the front right tire was not working. But the vehicle met my needs price, size and features. I told the salesman that I would be willing to purchase the vehicle provided that the check engine issue was repaired and the tire pressure senser was repaired. It turned out the Check Engine light was caused by a faulty Catalytic Converter. The dealership agreed to fix the problems if I purchased the car. A week later the vehicle was still not fixed. So, I escalated to the sales manager and the general manager. After two weeks I was told the repairs were complete and I could pick up the Buick. I gave them my trade and picked up the Buick. By the time I got home with the vehicle it was obvious the repairs had not been done. It had been two weeks and nothing had been repaired. They came and got the vehicle and left me a loaner car. Two more weeks have gone by and still the Buick is not repaired. It had been a month since we had worked out the deal. They had my trade and still had the Buick. I had car payments and a loaner car. They offered to work out a deal on another vehicle with me. Eventually I worked out a deal on a newer model Chevy Equinox. The Equinox was about $5,000.00 more expensive. They gave me what I paid for the Buick as trade in value on Chevy. But I had to pay dealer prep fees again, as well as Doc fees, license and registration fees, inspection/emissions test fee. All of which I had paid on the Buick that I never actually received. In addition, I had paid $399.00 for Kahu 2-year term (LoJack) for the Buick that I never received. Notice I paid $35.00 for the state inspection on the Buick. It is illegal for a dealership to sell a car in Davis County that has not passed emissions. A vehicle will not pass emissions with a faulty Catalytic Converter. So, I paid over $1,400.00 for taxes, registration and services on a vehicle I never received. To be fair I should also mention that the sales Manager did provide us with a $200.00 Amazon gift card for our troubles.

Young Kia of Layton is the best. Prompt and accurate service, the waiting area is comfortable, with plenty of snacks and drinks available. They kept me updated as they worked on my car. They did a great job.

I honestly have had some things going on with my mother in life with these guys and she has had some health issues and all I ask for is some questions answered and some things that I have asked about. This dealership as well as all young dealerships will go out of their way to get a sale but once they have that sale they dont give two xxxxs about you or any problems they have down the road. If anything please do not go to these guys for a vehicle it is a terrible and fake experience

Their service department lies to you they tell you one thing and dose the opposite. They said they typed off our oil we drove home it was 1/2 quart low when we got home from Layton to Roy how dose it use that much oil in a 2017 optima with 50 thousand miles. Ya they didn't add oil they lied Kias standards is if you lose 1/2 quart in 1000 miles that is ok ya right.

Kelly Taylor is so helpful and friendly all the time while helping us with our purchase

Amazing customer service! Dimitri was very helpful, and made me feel like he cared a lot.

We love our Layton KIA. They get it done fast, accurately, the are friendy, clean, nice and over the top on Costomer Service. I have never had a problem. They even have suggested add ons with out making me feel pressure to buy. Keep up the great work..

We went in to purchase a car using the Costco program. We got a complete run around. They acted like they did not know the pricing, which under the program they agreed to participate in, we were supposed to go in and receive hassle free pricing sheets. After sitting around for over an hour, were told they would email us pricing the next day. The next day they emailed us saying they didn’t think they participated in the program even though the day before they acknowledged they participated in the program. Then they tried saying it was our fault because we didn’t pick a car but we had narrowed it down to two cars. Seriously, now they want to gaslight us? Actions like these are what give car dealers such a bad name. I will say the original sales guy Matt was extremely nice but his hands were tied by his management. Would never buy a car from these liars!

Don’t be fooled. They say if you give a five star review you will get a $100 gift card. Don’t purchase here. Go to Salt Lake where they are honest.