Kaiser Bros. Chrysler Dodge Jeep Ram of Muncy

My experience with this dealership is based from an online purchase with buying sight unseen. Customer Service (1 star out of 5) - Requested the tires be checked. Response: they are in good condition. Requested a tire gauge be used and found out they were 6/32 which is way outside the 9k miles wear and tear. Asked for an explanation and the dealerships shop determined that the original tires were removed and replaced with cheap used ones before the trade. This showed that they failed to do adequate pre-trade inspections and shows a lack of attention to detail that could affect other truck systems. - I requested tires be replaced and, although Bill said it will cost him money, he agreed to do so at no cost. - I rented a car and drove 1300 miles in 37 hours to pick up this truck, The staff provided transportation from the closest hotel to the dealership. - The hand off of the vehicle was conducted by Bill, not Andrea. It had been just washed and had a full tank of gas. It was quick and he seemed to want to get going, maybe took 2 minutes. He did activate the free 6 month XM radio. He did not activate the trucks Uconnect option (I found out later that it had never been registered at all), meaning the dealership failed to activate it upon the new sale. Although, this was indeed good for me ( I got the original 6 month free since it had never been registered) shows again the lack of attention to detail they have as they had failed both times to activate the service. The Uconnect Service representative was completely confused that this was a used truck and it took several minutes to figure out what had happened. - The #1 option I wanted on the Truck (besides the specific model) was Navigation and I made this crystal clear many times. At the hand off (which took place fast) Bill said he activated the XM radio and mentioned the Navigation, even started to turn and lean into the truck as if to show me how it worked or something, but mumbled something I didn't fully hear) and then asked if I had any other questions. I drove several miles down the road and stopped to open U connect option (this is when I found out is was not activated) and I also found out it did NOT have navigation. I called Bill at the dealership and he said it would be $500 to install and did not offer any further explanation. - NAVIGATION (more clarification on this) Not sure their intent was here but I will side on the side of deceit. First, I made it CLEAR Navigation was the main option I wanted. Through my research, navigation required the 8.4" screen. The truck was listed as Navigation Ready and I believed this meant that you needed to activate and pay for the Uconnect service to get the navigation, which I was fine with. This turned out to be a inaccurate information, the Navigation needs to be installed by the dealership. Through my communication with Andrea and Bill, I did tell them that I would get Uconnect option so I could have Navigation and Andrea/Bill never contradicted this belief. They never offered to have navigation installed, even though they knew it was what i wanted. SITUATION NOT MENTIONED ABOVE - When I first contacted the dealership about the truck, the listed price on their dealership website was$27,800. They had a military consumer cash option of $500 off the price. Since I am qualified and the program did not state it had to be a new vehicle I inquired about the offer. Andrea Immediately responded (one fo the few times) and said that the discounted price would be $27,800. That was impossible for me to believe as I had yet to tell her I was a veteran and that was the price originally listed on their website. I contacted Bill at this point and explained the situation. The next day Andrew contacted with a new price of $26,700. More then $500 difference, so I can assume they were aware they got caught playing games. I was satisfied with this but it does show at the minimum incompetence or at the worse deceit

Very friendly staff, and very clean facility. They helped with the whole process, especially since I bought it out of state. They did everything they could to help me get the car I wanted and then some. Will definitely buy from again

Huge thanks to Steve Jr. I have bought several truck of him and there salesman. Never been diddapointed yet,treated like family. Thanks again for getting me into my new Ram

Jeff was a great salesperson to deal with when purchasing our "new" used vehicle! A very smooth process, done within the hour of driving on the lot and driving off! Love our Jeep wrangler!! Thanks again, Fairfield CDJR!!

I was very happy with the buying experience at the dealership. I found the truck on cars.com and purchased the vehicle. Great people to deal with! Drove 351 miles, 6 hours to make the purchase. Worth the drive.

My husband took his vehicle to this dealership on a Friday for factory recall repair on his scheduled day and time scheduled by the dealership. After taking vacation time to complete this repair and leaving the vehicle at the dealership for over 5 hours, we returned at the end of the day to inquire if his vehicle was ready for pick up, since no one from the dealership called us with an update or anything. Upon arrival, the vehicle was still sitting in the same parking space. Went into the facility and spoke with a lady who reported the service department had left for the day and would return on Tuesday, not Monday because it was a holiday. We attempted to get some type of resolution to this situation by the Kaiser Brothers who were working that day. No attempt was made to work with us. Our only answer we got was you just have to bring it back on Tuesday. We requested a possible loaner vehicle so my husband would not have to miss any more work. We were bluntly told NO! And after receiving zero customer satisfaction from these two, their father got involved and treated us even worse! He held the exit door open and told my husband and I "There's the door, don't let it hit you on the way out!"