Reviews
This dealer is excellent when it comes to customer
This dealer is excellent when it comes to customer service and keeping its promises.Heather was outstanding
This dealer is excellent when it comes to customer
This dealer is excellent when it comes to customer service and keeping its promises.Heather was outstanding
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Lincoln Middleburg Heights. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It's a great dealership to deal with from sales to
It's a great dealership to deal with from sales to repairs. Always courteous, caring, and professional service. I am treated with respect and enjoy my visits.
It's a great dealership to deal with from sales to
It's a great dealership to deal with from sales to repairs. Always courteous, caring, and professional service. I am treated with respect and enjoy my visits.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I've been getting my Lincolns from Ken Ganley Lincoln for
I've been getting my Lincolns from Ken Ganley Lincoln for over 20 years and they continue to improve their professionalism in sales and service. I highly recomend Ken Ganley for your next Lincoln!
I've been getting my Lincolns from Ken Ganley Lincoln for
I've been getting my Lincolns from Ken Ganley Lincoln for over 20 years and they continue to improve their professionalism in sales and service. I highly recomend Ken Ganley for your next Lincoln!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are happy we could make your experience a positive one! Thanks for the recommendation, and have an amazing day!
An "Incredible Team Effort" by Heather, Laura & Victoria
An "Incredible Team Effort" by Heather, Laura & Victoria (alphabetical order... don't read anything else into it)!!! Received with smiles as always... treated with kindness and a timely visit (Thanks technicians & Car cleaners!) with the only drawback being Judge Judy(???) in the very comfortable wating area !!! Happy to see Jim walk through for a nice visit and talk! Thanks to ALL !!!!!!!!!!!!!!!!!!
An "Incredible Team Effort" by Heather, Laura & Victoria
An "Incredible Team Effort" by Heather, Laura & Victoria (alphabetical order... don't read anything else into it)!!! Received with smiles as always... treated with kindness and a timely visit (Thanks technicians & Car cleaners!) with the only drawback being Judge Judy(???) in the very comfortable wating area !!! Happy to see Jim walk through for a nice visit and talk! Thanks to ALL !!!!!!!!!!!!!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Lincoln Middleburg Heights. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I took my car to the collision garage.
I took my car to the collision garage. The work was done quickly. Rose at the service counter was very pleasant.
I took my car to the collision garage.
I took my car to the collision garage. The work was done quickly. Rose at the service counter was very pleasant.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best experience ever?
Best experience ever?and I?ve purchased over 25 new cars in my life. The sales person, staff and finance manager we?re convivial and accommodating.
Best experience ever?
Best experience ever?and I?ve purchased over 25 new cars in my life. The sales person, staff and finance manager we?re convivial and accommodating.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Raymond, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Well done.
Well done. At least 15 words At least 15 words At least 15 words At
Well done.
Well done. At least 15 words At least 15 words At least 15 words At
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
They did a great job with my truck fixing the tailgate
They did a great job with my truck fixing the tailgate and painting the tailgate.i was very much pleased.
They did a great job with my truck fixing the tailgate
They did a great job with my truck fixing the tailgate and painting the tailgate.i was very much pleased.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Annette and Laura in their service department are the
Annette and Laura in their service department are the best people I have ever dealt with when I go to this dealership. Go above and beyond every time I go there. Pleasure to work with!
Annette and Laura in their service department are the
Annette and Laura in their service department are the best people I have ever dealt with when I go to this dealership. Go above and beyond every time I go there. Pleasure to work with!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
I recently purchased a 2025 Aviator from Ken Ganley
I recently purchased a 2025 Aviator from Ken Ganley Lincoln in Middleburg Heights ? my second Aviator in six months due to a service issue created by another dealer (which I won?t name). To be clear, the issue was not with the Aviator itself ? this is a fantastic vehicle. The difference in customer service after switching to Ken Ganley Lincoln has been nothing short of incredible. From Mike and Jim in sales to the ladies in service, every interaction was marked by professionalism, genuine warmth, and a true ?customer-first? attitude ? exactly what you expect when purchasing a luxury car, and then some. Their service was over the top in the best way possible. I highly recommend that anyone considering a new Lincoln visit Ken Ganley Lincoln before going anywhere else. They?ve set the bar for what the car-buying experience should be.
I recently purchased a 2025 Aviator from Ken Ganley
I recently purchased a 2025 Aviator from Ken Ganley Lincoln in Middleburg Heights ? my second Aviator in six months due to a service issue created by another dealer (which I won?t name). To be clear, the issue was not with the Aviator itself ? this is a fantastic vehicle. The difference in customer service after switching to Ken Ganley Lincoln has been nothing short of incredible. From Mike and Jim in sales to the ladies in service, every interaction was marked by professionalism, genuine warmth, and a true ?customer-first? attitude ? exactly what you expect when purchasing a luxury car, and then some. Their service was over the top in the best way possible. I highly recommend that anyone considering a new Lincoln visit Ken Ganley Lincoln before going anywhere else. They?ve set the bar for what the car-buying experience should be.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ken, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!