Reviews
Great customer service
After visiting a couple of other Kia dealerships throughout the Cleveland area, I chose to work with Halleen. Brian Stang stood out because of his desire to help. He went out of his way to make me feel welcome, answered many questions and went over many vehicle configurations until my desires met what I could spend. He did an excellent job of building a rapport, staying in touch and keeping me informed during every step of the ordering and delivery process. When I picked up my vehicle, Jay Vicario (Finance guy) was also very friendly and personable. He took the time to answer and clarify my questions and concerns. I would recommend Brian and Jay Vicario to anyone looking to purchase a Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
Second time i brought a car from both parties an both experience was the same an with great price . The contact and performances was excellent as well each time.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Honda Fit Purchase
The Halleen Team did a great job. Fair price. Nice people. Efficient process. Salesperson was very good. Natalia and Steve were very nice to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My dad came to buy a new car for the first time in years....
My dad came to buy a new car for the first time in years. Gary Grabel was our sales rep and he was exceptional!!! He was very professional, and knowledgeable about every question that we had. He made this experience a very pleasant one. We will definitely spread the word.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Martial was very kind considerate and helped me with all...
Martial was very kind considerate and helped me with all my needs . He even went above and beyond helping me get my car home Thank you for a great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
AWESOME CUSTOMER SERVICE!!
My elderly parents needed a new vehicle ASAP! They were in a 2010 Ford Escape with over 73,000 miles. The battery had died and a few other issues with the car were soon to follow! I contacted Josh Gulachek (on his off day, I might add) I explained to him the situation. Josh did not hesitate to set my parents up an appointment immediately with him. He even came in an hour or so early to accommodate us! Once there Josh went above and beyond to provide my parents with the best car deal possible. He was patient, attentive and extremely knowledgeable. After my parents narrowed down the type of Kia Soul they wanted, Josh turned them over to Jay Vicario in the Finance Dept. Jay also did not disappoint! He was very knowledgeable, very thorough, efficient and extremely patient with listening to my parents and also explaining each and every piece of paperwork to them in great detail before they signed anything! I highly recommend Halleen Kia in North Olmsted if you’re looking to purchase a vehicle. Please contact Josh Gulachek, I promise he’ll take the absolute best care of you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Kim was great with helping me pick out a van,get a understanding of the the paperwork and do it with a smile. Jay also was great at simplifying how the finical process start to finish, I'll be returning there again for my next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
pleasant experience
Jim McConville made our car buying experience as painless as he could. We needed a car quickly and he helped us buy the car that fit our wants and needs at the best price. All of the staff were helpful and pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2017 Kia Sportage
Drove 2 1/2hours for this deal. Jim McConville made it easy. Our vehicle was ready for us to take home. Excellent and pleasent experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service salesman was awesome even gave me free...
Excellent service salesman was awesome even gave me free cavs tickets and was patient with my four old there. Highly recommended. Helped me greatly on trade in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
