Reviews
My sales person Melissa Oberstaedt went above and beyond
My sales person Melissa Oberstaedt went above and beyond to help me with my lease turn in and getting a new F150 as well. Very easy transaction and quick to respond to my questions and needs. Definitely recommend Melissa and Varsity Ford. Thank you,
My sales person Melissa Oberstaedt went above and beyond
My sales person Melissa Oberstaedt went above and beyond to help me with my lease turn in and getting a new F150 as well. Very easy transaction and quick to respond to my questions and needs. Definitely recommend Melissa and Varsity Ford. Thank you,
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words, Keith! We are delighted to hear that Melissa was able to provide such an easy and efficient experience with your lease turn-in and new F-150. We will be sure to share your glowing feedback with Melissa and the rest of the team. Enjoy your new truck, and we look forward to serving you again in the future!
Tony M.
Tony M. was great to work with: he was knowledgeable and professional. We appreciate his assistance while we bought a great used vehicle.
Tony M.
Tony M. was great to work with: he was knowledgeable and professional. We appreciate his assistance while we bought a great used vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words about Tony! We’re delighted to hear he was knowledgeable, professional, and great to work with. We'll be sure to pass along your appreciation to Tony and the rest of our team. Enjoy your vehicle, and thanks again for choosing Varsity Ford!
I have had excellent service and I always look for Jalen
I have had excellent service and I always look for Jalen to be my service rep. He explains things to me and tells me what has to be done and what can wait. Being a 76 yr old woman who knows nothing about cars, I appreciate his help. As far as I’m concerned he is the best.
I have had excellent service and I always look for Jalen
I have had excellent service and I always look for Jalen to be my service rep. He explains things to me and tells me what has to be done and what can wait. Being a 76 yr old woman who knows nothing about cars, I appreciate his help. As far as I’m concerned he is the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We are incredibly touched by your kind words and are delighted to know you have had such excellent service with us. Building that trust is essential to us and all of us here appreciate your business!
Extremely POOR service department.
Extremely POOR service department. They ignore issues that vehicles are specifically sent there for and deliver the vehicle back to their customer not completed. Truck came back with the same service vehicle message it left with. What dealership service sends vehicles back to their customers with the vehicle service lights all still on and issues not addressed? They can explain this to Ford Motor Company when this drivetrain that they ignored completely fails. I will be filing a formal complaint with Ford Motor Company on this dealership. Definitely will never do business with this terrible chop shop again. This issue was blatantly ignored by this so called service department and sent back unresolved. A "Ford F-150 powertrain malfunction" indicates a serious issue with the vehicle's engine, transmission, or other related components, often causing reduced power or the inability to drive. Common causes include faults with the electronic throttle control, malfunctioning sensors, wiring issues, problems with the Powertrain Control Module (PCM), or, for hybrid and electric models, issues with the high-voltage battery or gearshift module. It's crucial to have the vehicle diagnosed by a professional to identify the specific cause and prevent further damage or unsafe driving conditions.
Extremely POOR service department.
Extremely POOR service department. They ignore issues that vehicles are specifically sent there for and deliver the vehicle back to their customer not completed. Truck came back with the same service vehicle message it left with. What dealership service sends vehicles back to their customers with the vehicle service lights all still on and issues not addressed? They can explain this to Ford Motor Company when this drivetrain that they ignored completely fails. I will be filing a formal complaint with Ford Motor Company on this dealership. Definitely will never do business with this terrible chop shop again. This issue was blatantly ignored by this so called service department and sent back unresolved. A "Ford F-150 powertrain malfunction" indicates a serious issue with the vehicle's engine, transmission, or other related components, often causing reduced power or the inability to drive. Common causes include faults with the electronic throttle control, malfunctioning sensors, wiring issues, problems with the Powertrain Control Module (PCM), or, for hybrid and electric models, issues with the high-voltage battery or gearshift module. It's crucial to have the vehicle diagnosed by a professional to identify the specific cause and prevent further damage or unsafe driving conditions.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Extremely POOR service department.
Extremely POOR service department. They ignore issues that vehicles are specifically sent there for and deliver the vehicle back to their customer not completed. Truck came back with the same service vehicle message it left with. What dealership service sends vehicles back to their customers with the vehicle service lights all still on and issues not addressed? They can explain this to Ford Motor Company when this drivetrain that they ignored completely fails. I will be filing a formal complaint with Ford Motor Company on this dealership. Definitely will never do business with this terrible chop shop again. This issue was blatantly ignored by this so called service department and sent back unresolved. A "Ford F-150 powertrain malfunction" indicates a serious issue with the vehicle's engine, transmission, or other related components, often causing reduced power or the inability to drive. Common causes include faults with the electronic throttle control, malfunctioning sensors, wiring issues, problems with the Powertrain Control Module (PCM), or, for hybrid and electric models, issues with the high-voltage battery or gearshift module. It's crucial to have the vehicle diagnosed by a professional to identify the specific cause and prevent further damage or unsafe driving conditions.
Extremely POOR service department.
Extremely POOR service department. They ignore issues that vehicles are specifically sent there for and deliver the vehicle back to their customer not completed. Truck came back with the same service vehicle message it left with. What dealership service sends vehicles back to their customers with the vehicle service lights all still on and issues not addressed? They can explain this to Ford Motor Company when this drivetrain that they ignored completely fails. I will be filing a formal complaint with Ford Motor Company on this dealership. Definitely will never do business with this terrible chop shop again. This issue was blatantly ignored by this so called service department and sent back unresolved. A "Ford F-150 powertrain malfunction" indicates a serious issue with the vehicle's engine, transmission, or other related components, often causing reduced power or the inability to drive. Common causes include faults with the electronic throttle control, malfunctioning sensors, wiring issues, problems with the Powertrain Control Module (PCM), or, for hybrid and electric models, issues with the high-voltage battery or gearshift module. It's crucial to have the vehicle diagnosed by a professional to identify the specific cause and prevent further damage or unsafe driving conditions.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're sorry to hear about your experience. We'd like to look into this further—please call Lance Maze, our Service Manager, at 734-332-1719, or share your name so we can follow up directly. We appreciate your feedback and the chance to make things right.
Shane smith was awesome.
Shane smith was awesome. Seamless transition from start to finish. I highly recommend Shane and varsity ford.
Shane smith was awesome.
Shane smith was awesome. Seamless transition from start to finish. I highly recommend Shane and varsity ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your feedback! We're so pleased to hear that Shane made your experience seamless from start to finish. We’ll be sure to pass along your kind words to him. Enjoy your new vehicle, and we look forward to seeing you again!
Leased a Ford Bronco Sport.
Leased a Ford Bronco Sport. Love the vehicle. However, was the worst car buying experience I've had. Don't believe it's a reflection of the dealership as a whole, I think I was just unlucky to draw a specific dealer that didn't know what she was doing. I spent 3 weeks after the purchase figuring out why Ford didn't secure the buyout of my lease turn in loan. She did the paperwork wrong regarding the number of payments left on the loan which kept me involved in the process. She was not helpful at all in fixing the problem. There are a lot of good reviews for many of their dealers. Melissa does not receive one of those good reviews.
Leased a Ford Bronco Sport.
Leased a Ford Bronco Sport. Love the vehicle. However, was the worst car buying experience I've had. Don't believe it's a reflection of the dealership as a whole, I think I was just unlucky to draw a specific dealer that didn't know what she was doing. I spent 3 weeks after the purchase figuring out why Ford didn't secure the buyout of my lease turn in loan. She did the paperwork wrong regarding the number of payments left on the loan which kept me involved in the process. She was not helpful at all in fixing the problem. There are a lot of good reviews for many of their dealers. Melissa does not receive one of those good reviews.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thanks for your feedback, and we're glad you're enjoying your Bronco Sport. We're sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the standard we strive for. Our Sales Manager, Eric Wilkinson, will be reaching out to you shortly to help address your concerns.
Varsity Ford of Ann Arbor is the only dealership I've
Varsity Ford of Ann Arbor is the only dealership I've leased a vehicle from for over twenty years. The leasing process is perfection. The Escape is brought directly to my home. Shannon explains every detail of all the technical information necessary to drive the vehicle.
Varsity Ford of Ann Arbor is the only dealership I've
Varsity Ford of Ann Arbor is the only dealership I've leased a vehicle from for over twenty years. The leasing process is perfection. The Escape is brought directly to my home. Shannon explains every detail of all the technical information necessary to drive the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your loyalty and kind words! We’re truly honored to have earned your trust over the past twenty years. It’s wonderful to hear that Shannon continues to provide such thorough and convenient service—and that the home delivery and leasing process make things so seamless for you. We look forward to continuing to exceed your expectations for many years to come!
Salesman Shane Smith provided my wife and I a wonderful
Salesman Shane Smith provided my wife and I a wonderful car buying experience at Varsity Ford in Ann Arbor. We were shopping for a Ford Raptor; Shane warmly greeted us upon our arrival made our car buying experience a total success. His extensive knowledge about the car and the manner in which he met our needs was outstanding. From start to finish our purchase was completed within two hours. We highly recommend Shane and Varsity Ford for all of your car buying needs. We are frequent car buyers and of all the dealerships that we have recently purchased from we found Varsity Ford and Shane Smith to have best met all of our car buying needs. Le Stewart, Leslie, MIchigan
Salesman Shane Smith provided my wife and I a wonderful
Salesman Shane Smith provided my wife and I a wonderful car buying experience at Varsity Ford in Ann Arbor. We were shopping for a Ford Raptor; Shane warmly greeted us upon our arrival made our car buying experience a total success. His extensive knowledge about the car and the manner in which he met our needs was outstanding. From start to finish our purchase was completed within two hours. We highly recommend Shane and Varsity Ford for all of your car buying needs. We are frequent car buyers and of all the dealerships that we have recently purchased from we found Varsity Ford and Shane Smith to have best met all of our car buying needs. Le Stewart, Leslie, MIchigan
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your kind words and detailed experience! We’re thrilled to hear that Shane made your visit to Varsity Ford such a success. It’s wonderful to know his warm welcome, expert knowledge, and efficiency helped make your Ford Raptor purchase smooth and enjoyable. We truly appreciate your recommendation and are honored to have earned your trust — especially as frequent car buyers. We look forward to welcoming you back anytime your automotive needs arise!
Varsity Ford and salesman Shane Smith provided me with
Varsity Ford and salesman Shane Smith provided me with excellent service on my recent purchase of a Ford Raptor. Shane's knowledge and professional skills made my purchase a wonderful experience. A Five-Star performance. Le Stewart, Leslie, MI
Varsity Ford and salesman Shane Smith provided me with
Varsity Ford and salesman Shane Smith provided me with excellent service on my recent purchase of a Ford Raptor. Shane's knowledge and professional skills made my purchase a wonderful experience. A Five-Star performance. Le Stewart, Leslie, MI
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Ms. Stewart, for the fantastic feedback! We're thrilled to hear that your experience with Shane and the Varsity Ford team was worthy of five stars. Congratulations on your new Ford Raptor — what an exciting purchase! We truly appreciate your trust and support, and we're always here if you need anything down the road. Enjoy the ride!