Village Ford

I’ve had my eye on a mustang for years and knew I needed one. After my car was hit and I now needed a replacement, I jumped on the opportunity to make it happen. I’m a car nut, I’ve done my research and I knew exactly what I wanted. I visited a local dealer with a shifty salesmen; I over heard him and a fellow salesmen talk about how they’re hiding 3 oil changes and floor mats into a dael he was working.. at that point I just wanted to make sure I fit in a mustang and I was going to leave. I told him I just wanted to just sit in one and I was going to dip. He offered a test drive and I at first said no because I really didn’t want to waste his time. But the salesmen insisted, so, why not? I saw it and It had everything on my list and more. I knew I wanted that one or one just like it. So, I took a picture of the VIN and sticker. I handed in the keys and left. Not satisfied, I reached out for advise and Village Ford came highly recommended from a friend. Next thing I know I driving to a dealership an hour and a half away (when it didn’t snow). I was greeted by the manager Jay and he introduced me to a salesmen named Ali and his sidekick, Nizar. I didn’t want to waste their time, so I explained the situation and showed them the VIN of the one from the test drive and I asked for one with the same options. Village didn’t have one on their lot and low and behold there was only one that appeared when Ali searched... The one I test drove... Great! Now what? Jay and Ali asked me, if that was the one? I said “yeah, it was!” They assured me they’d make it happen. Next thing I know, a day later, I’m on the phone and learn how the whole Village Ford team pulled together to get me that car! Super excited, I drove 2.5 hours in the snow to sign the paper work and get the process going.. Not only did they get me the exact car I wanted.. they even got me a significantly better deal! My dream car for less?? AND now I have extra money to modify it?! What could make it better?! Being super late on a Thursday and with the newly fallen snow, we agreed I’d take delivery on Monday. That was the longest weekend ever! They knew I’m super busy at work and put in a ton of hours. The Village team was able to help me, again! They had the car delivered to me at work! I didn’t miss any work but the only downfall, I had to work the next six hours knowing my car was outside waiting! Haha This team really went above and beyond for me. I felt like I was treated like family! I owe a sincere thank you to Jim, Jay, Tom, Ali, and Nizar. You have one satisfied customer. A+ work. I now owe my friend dinner and I know where I’ll send people when I convince them to get a mustang (or other ford)

Excellent service. Steve Miscuk is beyond fabulous. Steve knows what we want and need and always produces it. We come back to Village Ford because of him.

Excellent Service . ? Wait time was short ... And love that have a eatry inside the service Department .Yummy .

I had a blow up on my front left tire after hitting a huge pothole on Middlebelt before I96. Ford Roadside service was GREAT. I took my vehicle in for service (I have the tire protection) and it was handled efficiently. I was told everything was good. However, when I was driving it afterwards, I felt the tugging to the left and stopped back in to see that it needed an alignment. It was a busy Friday and was told to come back on the next Tuesday. Well, I've been sick since then and haven't made it back in yet. All this should have been handled when the tire was replace and I shouldn't have had to come back. I will make it back after I'm healthy again. Don't think anyone wants the flu and bronchitis I have. I also paid full price on new windshield wipers and the following week I get a coupon for $5 off.....nice!

Repair was performed quickly with no problems. Staff was efficient and friendly.

The 2 times we went have the oil changed, it was going to be a 3 hr wait. Nothing quick about that! We went to another dealer and had it done in less than an hour, so that?s where we go for oil changes and service.

fast and on time, nice work ---------------------------------

My experience was more than satisfactory. Jim lenart was a supurb, caring salesperson.

Technicians were very kind and mentioned the availability of cookies and coffee. Waiting space was well lit and clean.

Savanna was very helpful in the repair of my vehicle.