Robertsons GMC

Nicci, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

We're glad to hear you found our staff was so pleasant and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

We are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Joshua, We take feedback seriously and appreciate the opportunity to take the information and improve. We need to correct several misrepresentations in this review. Your vehicle was scheduled for warranty service and as is clearly disclosed at the time of scheduling, repair timelines are estimates, not guarantees. Our service team provided daily updates in good faith based on the information available at the time. Unfortunately, warranty repairs can change once diagnostics are fully completed, which is something we explained during those updates. What is not acceptable—and what this review omits—is your behavior when you arrived at the dealership. You bypassed the service advisor who wanted to connect you with the service manager, to which you stated you wouldn't deal with him because he had previously worked at Alden and asked you not to return, entered the owner’s office uninvited, raised your voice in her personal space, and went on to lecture her about staffing situation to which you know nothing about. When a customer makes it clear they are not willing to engage respectfully, there is no productive path forward. Comments regarding former employees, their current workplace, or social media opinions are irrelevant to your service experience and have no bearing on how repairs are performed or customers are treated today. Using that information as leverage—both in person and in a public review—is inappropriate. Loaner vehicles are not guaranteed for warranty repairs and are provided based on availability and policy at the time of service. This has been consistent. Robertson’s GMC has proudly served the community for decades and continues to do so with professionalism and respect. We will not tolerate harassment or intimidation of our staff or ownership, and as such, we will not be able to service your vehicle in the future. We wish you the best elsewhere. -Blake Gardner

Excellent job playing the victim. Your performance is excellent. Must be an author in your spare time. We will let your decline in business show the truth it’s just begun. Also i would love to get my receipt from all work performed been 3 weeks the service manager must be real busy trying to find the time to get it to me like promised via email.

Thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Thank you for your kind review; we are happy to pass along your comments to the team here at Robertsons GMC Truck, INC.! If you have any further questions, please don't hesitate to reach out!