Reviews
We have bought 8 or 9 cars over the past 25 years.
We have bought 8 or 9 cars over the past 25 years. It has always been easy with very helpful, courteous and always professional. The last two vehicles we have bought from Erik Blad, he’s been extremely helpful, he’s very personable and makes the process smooth with good communication and responsiveness. Reached out last Thursday with what we were looking for. Within a few hours he found several options they were located at another dealership. We went to see him on Saturday morning to discuss further and test drive a like model. We showed interest and put down a small deposit as he was not sure they could get the dealership trade to bring the vehicle to where we could buy thru Erik and Campbell Ford. Tuesday morning he let us know the trade was done and would have possession of the vehicle the following day. Sure thing he texted a picture of the vehicle on his lot. Let them know we would be over at lunchtime to finalize the deal. Walked on, signed a few documents and got the keys and a good overview of the vehicle. Thanks for making this a good experience and we are very excited.
We have bought 8 or 9 cars over the past 25 years.
We have bought 8 or 9 cars over the past 25 years. It has always been easy with very helpful, courteous and always professional. The last two vehicles we have bought from Erik Blad, he’s been extremely helpful, he’s very personable and makes the process smooth with good communication and responsiveness. Reached out last Thursday with what we were looking for. Within a few hours he found several options they were located at another dealership. We went to see him on Saturday morning to discuss further and test drive a like model. We showed interest and put down a small deposit as he was not sure they could get the dealership trade to bring the vehicle to where we could buy thru Erik and Campbell Ford. Tuesday morning he let us know the trade was done and would have possession of the vehicle the following day. Sure thing he texted a picture of the vehicle on his lot. Let them know we would be over at lunchtime to finalize the deal. Walked on, signed a few documents and got the keys and a good overview of the vehicle. Thanks for making this a good experience and we are very excited.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent purchase from Campbell Ford. It's great to hear that we were able to assist you and that you had another positive experience. We appreciate your loyalty.
I loved having them come to my home to do the service on
I loved having them come to my home to do the service on my car. It was very convenient since I run my business from this property. Thank you very much.
I loved having them come to my home to do the service on
I loved having them come to my home to do the service on my car. It was very convenient since I run my business from this property. Thank you very much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was a little skeptical about having a service tech come
I was a little skeptical about having a service tech come to my shop and do a full service oil change, after meeting and talking to him he was very professional and completed the service in a timely and thorough manner.
I was a little skeptical about having a service tech come
I was a little skeptical about having a service tech come to my shop and do a full service oil change, after meeting and talking to him he was very professional and completed the service in a timely and thorough manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Great people, easy process.
Great people, easy process. Straight forward, fast, and kind. Would reccomend and will be back.
Great people, easy process.
Great people, easy process. Straight forward, fast, and kind. Would reccomend and will be back.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
The process could not have been any easier.
The process could not have been any easier. Thank you Jason for an amazing experience.
The process could not have been any easier.
The process could not have been any easier. Thank you Jason for an amazing experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Communication has been very good between me and each
Communication has been very good between me and each contact at Campbell Ford in Niles
Communication has been very good between me and each
Communication has been very good between me and each contact at Campbell Ford in Niles
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Alex was great.
Alex was great. We’ve had the mobile unit for oil changes and brake work. Love the service
Alex was great.
Alex was great. We’ve had the mobile unit for oil changes and brake work. Love the service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Trena coordinated 2 different recalls for our fleet
Trena coordinated 2 different recalls for our fleet vehicles and it couldn't have been easier. She was friendly, super knowledgeable and was able to help us coordinate 2 different appointment dates to address the issues. Alex, the tech, who came out was also great. Kept us informed, let us know on the spot any issues he found. Overall great experience
Trena coordinated 2 different recalls for our fleet
Trena coordinated 2 different recalls for our fleet vehicles and it couldn't have been easier. She was friendly, super knowledgeable and was able to help us coordinate 2 different appointment dates to address the issues. Alex, the tech, who came out was also great. Kept us informed, let us know on the spot any issues he found. Overall great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
They listened and accommodated us with what we needed.
They listened and accommodated us with what we needed. We have bought another car from Campbell Ford and will continue to do so.
They listened and accommodated us with what we needed.
They listened and accommodated us with what we needed. We have bought another car from Campbell Ford and will continue to do so.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!
An amazing service, the convenience of them coming to you
An amazing service, the convenience of them coming to you is really nice, will absolutely use again in the future
An amazing service, the convenience of them coming to you
An amazing service, the convenience of them coming to you is really nice, will absolutely use again in the future
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!