Reviews
I have purchased 2 vehicles within the last 12 month period from heritage valley Ford, Putnam. I received a recall on one of my trucks and I had the experience of meeting/dealing with their service department. I have to stress the professionalism, knowledge and timely manner in which my appointment was handled was phenomenal. Mark, Kyle and Hannah were personally who I dealt with and I got to say I am extremely impressed!! It's nice to receive the service from a staff of people in this day in age that doesn't just try to get through their day, they took the time to explain the process with smiles!! Thank you Heritage Valley!
I have purchased 2 vehicles within the last 12 month period from heritage valley Ford, Putnam. I received a recall on one of my trucks and I had the experience of meeting/dealing with their service department. I have to stress the professionalism, knowledge and timely manner in which my appointment was handled was phenomenal. Mark, Kyle and Hannah were personally who I dealt with and I got to say I am extremely impressed!! It's nice to receive the service from a staff of people in this day in age that doesn't just try to get through their day, they took the time to explain the process with smiles!! Thank you Heritage Valley!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Heritage Valley Ford, and for sharing your experience with our service team! We're delighted to hear you’re in good hands with Mark, Kyle, and Hannah. Your feedback is sincerely valued, and we’re grateful for your kind remarks.
Heritage Valley Ford did an excellent job getting us in for the next day to get an oil and filer change for our vehicle. Joe scheduled us and was kind and attentive from start to finish. The service department did a great and speedy job as we waited.in the comfortable lounge area.
Heritage Valley Ford did an excellent job getting us in for the next day to get an oil and filer change for our vehicle. Joe scheduled us and was kind and attentive from start to finish. The service department did a great and speedy job as we waited.in the comfortable lounge area.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marie, thank you for choosing Heritage Valley Ford and for sharing your wonderful feedback about Joe and our service team. We’re glad you enjoyed our comfortable waiting area while we swiftly took care of your vehicle’s needs. See you next time!
Hannah in service department has excellent customer service skills. She kept me updated on my vehicle always friendly and nice..
Hannah in service department has excellent customer service skills. She kept me updated on my vehicle always friendly and nice..
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tammy! We're proud to have Hannah on our team and we'll be sure to pass along your compliments. Thank you for choosing Heritage Valley Ford and for sharing your support!
Hannah listened to my concerns and was reassuring. Everyone is so pleasant! I was happy with the outcome.
Hannah listened to my concerns and was reassuring. Everyone is so pleasant! I was happy with the outcome.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Lynn, thank you so much for the wonderful review! We're so glad you had a good experience with our team, and we will pass along your kind words to Hannah. We hope to see you again at Heritage Valley Ford!
Friendly and courteous, couple that with no pressure from the sales department and honest pricing that’s fair to both parties
Friendly and courteous, couple that with no pressure from the sales department and honest pricing that’s fair to both parties
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dennis, thank you for choosing Heritage Valley Ford and for sharing your positive feedback about our Sales Team. We look forward to seeing you again!
Service was prompt, courteous, and thorough. Staff went over in detail the status of the vehicle.
Service was prompt, courteous, and thorough. Staff went over in detail the status of the vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your sales staff (especially)Tim Wesolowski @ Heritage Ford) provided all the information we required to make an informed decision. There was no xx (as with other dealers in ME, NH, MA and/or western CT), just rock-solid answers to all our questions, or provided all the answers to any question that were not fully explained. In our opinion, the final price wasn't bad either. Alexis Long was the most professional Finance Director or Closer we've ever run a crossed prior to walking out the door - with our new to us, used 2023 Ford F-150 XLT vehicle.
Your sales staff (especially)Tim Wesolowski @ Heritage Ford) provided all the information we required to make an informed decision. There was no xx (as with other dealers in ME, NH, MA and/or western CT), just rock-solid answers to all our questions, or provided all the answers to any question that were not fully explained. In our opinion, the final price wasn't bad either. Alexis Long was the most professional Finance Director or Closer we've ever run a crossed prior to walking out the door - with our new to us, used 2023 Ford F-150 XLT vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Todd was wonderful. He was professional and no hassle or high pressure sales. Buying the new car was so easy and pleasant. If you could say “I had the ideal car buying experience” that was it. I would recommend Todd to anyone looking to buy a car.
Todd was wonderful. He was professional and no hassle or high pressure sales. Buying the new car was so easy and pleasant. If you could say “I had the ideal car buying experience” that was it. I would recommend Todd to anyone looking to buy a car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lisa, thank you for choosing Heritage Valley Ford - Putnam and for sharing this wonderful feedback with Todd and our team. Enjoy your new car, and have a fantastic day!
Joe in the service department was great. I called the day after a big storm because my plow stopped working. even though they were super busy he said to bring it in and they would look at. Joe was very polite and professional. The service tech who worked on the plow diagnosed the problem quickly and I was up and running in no time. would highly recommend their service department.
Joe in the service department was great. I called the day after a big storm because my plow stopped working. even though they were super busy he said to bring it in and they would look at. Joe was very polite and professional. The service tech who worked on the plow diagnosed the problem quickly and I was up and running in no time. would highly recommend their service department.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad we could help you out quickly after the storm at Heritage Valley Ford - Putnam. Thank you for trusting us!
Great services be. And communication with the service team. Joe took the time to provide lecture pricing as. They noticed my tire treads are getting low. I highly recommend them
Great services be. And communication with the service team. Joe took the time to provide lecture pricing as. They noticed my tire treads are getting low. I highly recommend them
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donna, we're pleased to hear Joe and our team provided excellent service and communication. Thank you for choosing and recommending Heritage Valley Ford - Putnam!