Allen Chevrolet Cadillac

Reggie and Christina were very professional and helpful and got the vette done in the week that they said it would take to repair the car

Josh is very knowledgeable, patient, courteous and not pushy. My new, go to salesman!!! Happy customer!!!!!

I would give one star if that was possible because I have had the worst experience buying a car through Allen Chevrolet of Monroe. Their sales manager, Nolan Kinchsular, is the reason why people do not trust used car sales men. He will tell you all the ways he’s going to fix the problem, but with absolutely no follow through followed by ghosting your calls. DO NOT go to Allen Chevrolet, and I will tell you why. They took over our Chevy Silverado lease when we purchased a vehicle from them, but they wouldn’t pay a $418 bill GM sent us 3 months after we signed all the paperwork. They sold us a car with locking lug nuts and no key to remove them. The magnaride struts ($500-$600 a piece) were found to be bad within days of purchasing the vehicle. All fo the tires needed to be replaced. And to top if off, the transmission had to be replaced within a month or two of purchasing the vehicle. Despite the vehicle still being under a power train warranty, I have yet to hear if they are going to cover any of the cost of the transmission replacement. This was actually the short version of our bad experience. The Stated Attorney General’s Office, the Federal Trade Commission, the Consumer Financial Protection Bureau, the Department of Motor Vehicles, and the Better Business Bureau will be getting the more detailed version. All in all, we wasted hours on the phone getting no where and spent at least 7k in repairs and we bought the car in the beginning of April 2025.

I was a cash buyer but threw them a bone and financed for 3 months. They hit my credit report 3 TIMES. I run a business and to have 3 HARD hits it totally unacceptable. When I inquired as to why I was told "I wanted to get you the best interest rate" I was like I WAS A CASH BUYER and paying the loan off in 3 months. Why would I care about the interest rate. He is like oh once they give you the loan they will remove the inquiry so clearly he has NO CLUE about credit.

Craig Sauer is the best sale guy very nice and flexible and works hard shows that he cares and is down to earth... But everyone is great at allen Chevrolet I would recommend this place to anyone

This time I had vehicle serviced. Technician was respectful of my vehicle and property. Fluids topped off and vehicle looked over. Great service, highly recommend their service, sales and body shop departments.

Miles and Melinda were fantastic to work with. We had an excellent experience and found Miles to be extremely knowledgeable and helpful. We would recommend Miles and the team at Allen Chevrolet to anyone looking to purchase a vehicle.

This is the worst Cadillac dealership to buy a vehicle from. I purchased a 2022 Escalade from them and had it shipped to my residence via semi-truck. Upon taking delivery of vehicle I noticed the floor mats are missing, the engine compartment had mud and dust all over it like it was in a sand storm, and the front driver and passenger door speakers were blown out. I immediately contacted the dealership the next morning. I was told by salesman Mike Johnson not to worry, and he'll make things right. I trusted Mike with his words. He said he will ship me new floor mats which I thought was very kind of him and excellent customer service, and he said he would contact my local Cadillac dealer to schedule service for the speakers. However, after so many phone calls to inquire on his promises, I received some off brand floor mats from my Amazon driver instead of original Cadillac mats, I was totally ignored when inquiring about the speakers. Furthermore, I reached out to Mike's Manager Nolen who was the Sales Manager to see if maybe he can be of assistance. Guess what! Nolen as a manager was no help as well, he tried to blackmail me by saying he'll send me new mats if I remove my one star reviews. Well Nolen, I would rather have the public know what kind of operation you guys are running there than to get floor mats. You guys are a joke of a dealership. YOU CAN KEEP YOUR FLOOR MATS!!!!!

Highly recommend Sales consultant Ryan Nunn. He was honest and professional and did not waste my time. Vehicle was in an accident after purchasing and the body shop was amazing. Vehicle looked brand new. Service department was quick and efficient and respectful of my time and property.

I visited Allen Chevrolet on March 24th and March 25th. I met with a sales rep. (leaving out the name on purpose) and viewed a Yukon XL, Tahoe, and Suburban. After the test drive and talking with the sales rep, I decided to negotiate on the Tahoe and bring my wife and family up the early afternoon of the 25th, for her to test drive and make sure it was the right fit for her. The plan was to come home on the 25th with the Tahoe. Long story short the vehicle wasn’t the right fit, due to body damage that wasn't seen the day before from how dirty the vehicle was. After discussing this plan on the 24th with the sales rep we shook hands, both thinking that the next day I would have a new vehicle, and he would have a sale. I started to leave. Upon exiting Allen's South door, I seen their fence gate on the South side of the building was opened and propped against my driver's side Truck door. I took a photo of it, went inside, told and showed the sales rep what happened. He asked for my keys and took it back to the body shop to see if the scratches would buff out, but this didn’t work. Long story short we spoke over txt about how to come to an agreement to get this situation resolved. I have these texts if anyone would like to view them. The issue is these talks were attempted to be held under the pretense that my truck will only be repaired by Allen if I was purchasing a vehicle from them…. This alone is wrong and a disgusting way to do business. Due to Allens negligence to properly secure their fence gate I now have scratches on the side of my 24 Tundra. I have attempted multiple calls to Mike and John Allen to get this resolved. I have even sent an email explaining the situation in detail. Needless to say, I will never attempt to do business here again. I am currently researching how to subpoena one of the owners to small claims court to get this settled.