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Victor Ford

(358 reviews)
Visit Victor Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (847) 752-6261 (847) 752-6261
Used (847) 752-6563 (847) 752-6563
Service (847) 752-5990 (847) 752-5990

Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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buyer

Amazing experience! Very fast, very professional!Great dealer,Really easy to work with,From the sales to the finance very professional, My next purchase will definitely be from Victor ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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QuikLane excellent customer service

Not often you can have pleasant review when dealing with car problems . Michelle in the quicklane went above and beyond to make what could have been an agonizing afternoon as pleasant as possible and went above and beyond in customer service . I had my pup with me they brought him out water. There was tv, internet they even offered my snacks. Again thank you for saving me from tremendous stress and making car service a pleasant experience .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

GREAT SERVICE

EXCELLENT AS ALWAYS!! THE QUICK LANE PEOPLE AND TECHS ARE THE BEST!! WILL BE BACK FOR ALL MY WORK! CLEAN AND PROFESSIONAL SERVICE, ALWAYS EASY TO GET IN AND FIXED IT RIGHT WITH NO CONCERNS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford in Wauconda

My sister always drove Fords. She liked the brand. I seriously considered buying a Ford the last time I purchased a car. I went with another brand because the MPG was a little bit better. It was a tough decision.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We really appreciate you taking the time to leave us feedback on your visit! Thanks again for your business! Take care!

Disappointment

I brought my vehicle in this morning for a recall problem. I was told the testing could take all day so I requested a Rent-A-Car only to be told , " we don't have any ". So what am I supposed to do, sit here and twiddle my thumbs all day about a situation I am not responsible for? I would've never had this problem at the dealership in Barrington. Guess I will have to start going back there. Dale

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent!

Ask for Mikey V, he will make the car buying experience fun and exciting! I hate going to dealerships that pressure you and make you feel bad. This one is NOT like that. They will help you get the car that’s best for you. This was my first car and I can’t reccomend them enough! I’m so happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy to Work With

I purchased online, which can be a scary proposition. However, Mikey at Victor did a great job of describing the vehicle and it was as represented. The entire process was smooth and easy, from purchase to delivery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're so glad that your experience was smooth and easy! If there is anything additional we can assist you with, please let us know! Take care!

Great Service

As always - Friendly and quick. Matt Wandall addressed my concerns right away. Corey Spitzer kept me informed along the way. I would not trust my Vehicles with anyone but these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rebecca, we are happy we could could make your experience a positive one! We hope to be of service to you again! Take care!

Happy with my first Ford experience

Obtained quick, on time and friendly service for my new vehicle. this was my first 7500 mile maintenance on my new Explorer. They are excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fast and Efficient Service

I was driving home and the Battery indicator came on. I had been hearing a noise from the car lately, so I knew it was going to need service. The Quicklane team diagnosed my car and had it fixed and ready before noon the next day. They are fast and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rodger, we're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Victor Ford for all your vehicle needs! Take care!