Reviews
The team at Johnson Ford in Pittsfield, Ma is caring and
The team at Johnson Ford in Pittsfield, Ma is caring and knowledgeable. They provided comparable options and then allowed enough time for the decision to be made comfortably. 10/10 buying experience!
The team at Johnson Ford in Pittsfield, Ma is caring and
The team at Johnson Ford in Pittsfield, Ma is caring and knowledgeable. They provided comparable options and then allowed enough time for the decision to be made comfortably. 10/10 buying experience!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!
It was a very professional yet friendly environment.
It was a very professional yet friendly environment. Would recommend them to friends and family. The service dept was great and very efficient. Very short wait time.
It was a very professional yet friendly environment.
It was a very professional yet friendly environment. Would recommend them to friends and family. The service dept was great and very efficient. Very short wait time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Deborah, thank you for leaving such a great review and high star rating. We hope you continue to choose Johnson Ford for all your vehicle needs! Take care!
Very pleased with my recent purchase of a F-150 truck.
Very pleased with my recent purchase of a F-150 truck. I would buy again from Johnson Ford. Also would recommend them to others. Thanks
Very pleased with my recent purchase of a F-150 truck.
Very pleased with my recent purchase of a F-150 truck. I would buy again from Johnson Ford. Also would recommend them to others. Thanks
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service!
Excellent service! Very professional and helpful explaining everything. Used shuttle service both ways. This is an awesome service to have as I didn't have to find someone to pick me up or drop me off . Very pleased with Johnson Ford
Excellent service!
Excellent service! Very professional and helpful explaining everything. Used shuttle service both ways. This is an awesome service to have as I didn't have to find someone to pick me up or drop me off . Very pleased with Johnson Ford
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kathleen, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Service was done quickly and efficiently.
Service was done quickly and efficiently. I was given ride service home and return to dealership for vehicle pickup. All work was completed and vehicle is running like new again.
Service was done quickly and efficiently.
Service was done quickly and efficiently. I was given ride service home and return to dealership for vehicle pickup. All work was completed and vehicle is running like new again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michael, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
My mechanic Bill did a great job finding the cause of my
My mechanic Bill did a great job finding the cause of my problem, which was mice chewing wires causing a short. This was done in a very quick time frame (one day), and he kept me informed as he looked for the problem. I thought this was a FANTSTIC job by the mechanics at Johnson Ford. This dealership is very professional in the way they go about their work. I have a great trust in them. Jim Ferere
My mechanic Bill did a great job finding the cause of my
My mechanic Bill did a great job finding the cause of my problem, which was mice chewing wires causing a short. This was done in a very quick time frame (one day), and he kept me informed as he looked for the problem. I thought this was a FANTSTIC job by the mechanics at Johnson Ford. This dealership is very professional in the way they go about their work. I have a great trust in them. Jim Ferere
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello James, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Salesperson was very through explaining features of
Salesperson was very through explaining features of vehicle. Gave us a good price for our trade-in. We were also comfortable the the final price.
Salesperson was very through explaining features of
Salesperson was very through explaining features of vehicle. Gave us a good price for our trade-in. We were also comfortable the the final price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kathleen, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Very friendly professional staff, would recommend going
Very friendly professional staff, would recommend going here for your Ford needs. Clean facilities and they go above and beyond for their customers. Full tank of fuel with every new vehicle and more.
Very friendly professional staff, would recommend going
Very friendly professional staff, would recommend going here for your Ford needs. Clean facilities and they go above and beyond for their customers. Full tank of fuel with every new vehicle and more.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I brought my 2021 Escape in for a recall inspection of
I brought my 2021 Escape in for a recall inspection of the door bolts. The appointment was made easily and a shuttle was immediately available to take me home. I got a phone call when the work was finished. The shuttle showed up five minutes later to take me back to the service department. My paperwork was ready for me. The tech explained what had been done. He was pleasant and knowledgeable.
I brought my 2021 Escape in for a recall inspection of
I brought my 2021 Escape in for a recall inspection of the door bolts. The appointment was made easily and a shuttle was immediately available to take me home. I got a phone call when the work was finished. The shuttle showed up five minutes later to take me back to the service department. My paperwork was ready for me. The tech explained what had been done. He was pleasant and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
After telling them many time about my extended warranty.
After telling them many time about my extended warranty.they started work and look for price approval when I ask about my extended warranty they seem to know nothing about it .ti find out they don't take my warranty if I knew that I would of gone somewhere else right off the bat
After telling them many time about my extended warranty.
After telling them many time about my extended warranty.they started work and look for price approval when I ask about my extended warranty they seem to know nothing about it .ti find out they don't take my warranty if I knew that I would of gone somewhere else right off the bat
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Louis, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to our Service Manager, Shawn McGee, at 413-344-1284 at your earliest convenience to discuss how we can turn this experience into a positive one.