Reviews
Write a reviewNew vehicle experience
The buying experience was transparent and very easy. Friendly and amazing staff. Will be back to buy another vehicle loved the experience keep up the good work!
New vehicle experience
The buying experience was transparent and very easy. Friendly and amazing staff. Will be back to buy another vehicle loved the experience keep up the good work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
*****
Great service. Easy to work with. Very convenient to make an appointment, and to schedule maintenance.
*****
Great service. Easy to work with. Very convenient to make an appointment, and to schedule maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
First Ford F-150
Connie was great, she's very knowledgeable and helpful. Her patience was very appreciated. We are looking forward to this new relationship with Pioneer Ford and Connie Green.
First Ford F-150
Connie was great, she's very knowledgeable and helpful. Her patience was very appreciated. We are looking forward to this new relationship with Pioneer Ford and Connie Green.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Warranty work and state inspection
Fast , friendly service , good coffee ,clean show room and service area
Warranty work and state inspection
Fast , friendly service , good coffee ,clean show room and service area
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Need help better call ford or maybe buy chevy
Would never spend another dollar there. Service department told me to call ford for my problem. I thought when you buy a new truck there they took care of the problem.
Need help better call ford or maybe buy chevy
Would never spend another dollar there. Service department told me to call ford for my problem. I thought when you buy a new truck there they took care of the problem.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Terry, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Pioneer Ford, Inc... We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (585) 492-4500 and we will do our best to make this better. We hope to hear from you soon.
First new vehicle in 11 years.
Easy process. No high pressure. Got a great deal. They answered all questions about buying or leasing.
First new vehicle in 11 years.
Easy process. No high pressure. Got a great deal. They answered all questions about buying or leasing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service at Pioneer Ford - always Exceptional!
Once again the entire Service Department at Pioneer Ford - Arcade, NY provided excellent customer service! Thank you Mike, Greg and the entire Service Department!
Service at Pioneer Ford - always Exceptional!
Once again the entire Service Department at Pioneer Ford - Arcade, NY provided excellent customer service! Thank you Mike, Greg and the entire Service Department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bradi, we will pass your thanks along to the team! Please let us know if you ever need anymore help! Take care!
Great experience! Great Service!
I've bought quite a few new vehicles and the overall experience at pioneer Ford was excellent!
Great experience! Great Service!
I've bought quite a few new vehicles and the overall experience at pioneer Ford was excellent!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My first brand new car
Pioneer Ford is the best!!! I have never taken any car to a Dealership for service, until now!!
My first brand new car
Pioneer Ford is the best!!! I have never taken any car to a Dealership for service, until now!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great place to get a car
The employees at Pioneer Ford are very professional and reliable whenever I need to have something done for my vehicle.
Great place to get a car
The employees at Pioneer Ford are very professional and reliable whenever I need to have something done for my vehicle.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase