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Champion Cueter Chrysler Jeep Dodge Ram of Ypsilanti/Ann Arbor

(244 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:30pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

(244 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Champion Cueter Chrysler Jeep Dodge Ram of Ypsilanti/Ann Arbor from DealerRater.

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Oil change

They don't change the oil when I told to do so! And I would have to change the oils again. Also there is something wrong with my car that they didn't fix it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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oil change

I love coming to this dealership. Everyone is very friendly and helpful. I especially like the shuttle van to take me home and pick me up. They usually repair my vehicle the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My car buying experience

This is my third car purchase with Cueter Chrysler within the last three years. I have been helped by Ben Heusel for each purchase. Ben is wonderful to work with, he has great knowledge of Chrysler's inventory and options and he will take the time to talk to you about them. I have and will recommend Cueter Chrysler and more importantly Ben Heusel to all of my friends and coworkers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Some trouble, but everything was worked out.

I had brought in 2 vehicles with keyfob issues several months ago in order to get new keyfobs. Was told at the time that they were out of stock, but that they would be ordered and they'd notify me when they came in. Finally, around Thanksgiving I needed to have one of the vehicles serviced again and when I asked about the keyfob, they didn't know about it. After a couple of weeks looking into it, we were finally able to get everything worked out. They were very good about making sure that I knew what was going on and that they would figure out what went wrong and make it right. Very pleased with the final outcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Buying our new car

Ryan was our salesman and he was AMAZING! He made the buying process so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly quick service

Fast friendly service On time and ready when promised

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil Change

Oil change went fast, approx. 1/2 hour, computer system in dealership was down so they were not able to print out my paperwork. Service area appears to be very cramped due to other dealership service areas I've visited in the past. Jim who was my salesman who sold me my 2014 Dodge Charger RT was a great. I will be buying my daughters car from this dealership in the next 6 months.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Small Warranty Work

I brought my car in to have a few minor things repaired. The tech who checked me in looked to see if there were any known issues with the car and found one that I had forgotten about (because it only acts up in the snow and ice). They made sure to get everything including this repaired. I was out in the snow and ice for the first time this year and grateful that they had taken the initiative to get it done (and save me the extra trip I would have had to make, if I had had to rediscover it on my own). Thanks so much! Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My Jeep Grand

Outstanding from walk in to the time I drove my new jeep home. The employees at Cueter Jeep are just outstanding. Customer Service 10 + Buying process 10+ Overall Rating outstanding 10 +

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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doctor

I was satisfied with my experienced and would recommend this dealer to anyone .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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