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Walls Ford

(1,129 reviews)
Visit Walls Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 9 awards
2024 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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New (978) 518-3084 (978) 518-3084
Used (978) 518-3174 (978) 518-3174
Service (978) 518-3083 (978) 518-3083

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since November 2016.
Wall's Ford is a family owned dealership with a real family atmosphere. 4 Walls are at work every day. The business founder John Wall Sr. has represented Ford products for over 45 years. Sons John and Bryan joined the business while in high school. John is the Used Car Manager and Bryan is the Service Manager. Julie started with the dealership in 2010 and is the Internet Manager. Plus our staff remains consistent. Many are long term - several having been here more than 20 years!

We are located off Route 95 (Exit 88); and 1.1 miles from Route 495 (Exit 119).
The place with the BIG American flag and all the selection you'll ever need.

Service center

Phone number (978) 518-3083

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,129 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walls Ford from DealerRater.

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Service was good and quick. No issues. Good job as usual I’ll be back again for my next service

Service was good and quick. No issues. Good job as usual I’ll be back again for my next service

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I have the highest compliments for Wall's Service Dept. Sean is always great at explaining the work that needs to be done, He is a great example of Good Customer Service!

I have the highest compliments for Wall's Service Dept. Sean is always great at explaining the work that needs to be done, He is a great example of Good Customer Service!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Most reliable and knowledgeable service department around. You can count on them to tell you the truth and they take pride in their work each time.

Most reliable and knowledgeable service department around. You can count on them to tell you the truth and they take pride in their work each time.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Took my 2018 Ford edge for front brakes while on vacation. I went in person to get a date to do the brakes, drop it off the night before, they called me first thing in the morning with an estimate and the work plus the checked a recall that was outstanding also. Work was completed in the time frame the quoted me along with the recall. Staff was a pleasure to work with.

Took my 2018 Ford edge for front brakes while on vacation. I went in person to get a date to do the brakes, drop it off the night before, they called me first thing in the morning with an estimate and the work plus the checked a recall that was outstanding also. Work was completed in the time frame the quoted me along with the recall. Staff was a pleasure to work with.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. It sounds like you had a lot on your plate while trying to enjoy your vacation! We're glad to hear that Sean took such good care of you making your visit efficient and stress free. Really appreciate your kind words about the staff, too. It means a lot to hear that they made the whole process easy. Safe travels, and we’re here anytime you need us.

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Sean was excellent to deal with. We went over repair list thoroughly. Repairs were done correctly. Have had vehicle back and is running great..

Sean was excellent to deal with. We went over repair list thoroughly. Repairs were done correctly. Have had vehicle back and is running great..

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I needed an oil change and an employee picked up my car and brought it back right on time. Thank you.

I needed an oil change and an employee picked up my car and brought it back right on time. Thank you.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kris, thank you for sharing this. We’re glad the pickup and drop‑off made things easier for you, and it’s great to hear everything was done right on time. We appreciate you trusting us with your vehicle and look forward to helping again whenever you need anything.

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Professional, friendly, and efficient. I’ve been very happy getting my Ford truck serviced at Wall’s for the past two years. Excellent experience every time.

Professional, friendly, and efficient. I’ve been very happy getting my Ford truck serviced at Wall’s for the past two years. Excellent experience every time.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Steve, thank you for the great feedback. We’re glad you’ve had consistently excellent experiences with us over the past two years, and we appreciate you trusting us with your truck. We look forward to serving you for many years to come.

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Wall’s Ford gives the Red Carpet treatment ..Literally! They actually lay out a Red Carpet when you go pick up your vehicle, Looking super shiny and beautiful! From the moment I walked through the door, to driving my new Maverick off the lot, I was treated with respect, and kindness. As a woman shopping for a new truck alone I was a bit nervous as I’ve had bad experiences in the past. My experience at Wall’s changed my whole perspective and the guys made me feel valued as a person and not just another quota for the day. I worked with Sean and Gene. I could say so many wonderful things about both of them. They went above and beyond to making my experience one I will never forget! I’m so happy with my new truck. She is beautiful and I have received so many compliments everywhere I go. Thanks again for everything.. I will be recommending people to Wall’s no doubt!!

Wall’s Ford gives the Red Carpet treatment ..Literally! They actually lay out a Red Carpet when you go pick up your vehicle, Looking super shiny and beautiful! From the moment I walked through the door, to driving my new Maverick off the lot, I was treated with respect, and kindness. As a woman shopping for a new truck alone I was a bit nervous as I’ve had bad experiences in the past. My experience at Wall’s changed my whole perspective and the guys made me feel valued as a person and not just another quota for the day. I worked with Sean and Gene. I could say so many wonderful things about both of them. They went above and beyond to making my experience one I will never forget! I’m so happy with my new truck. She is beautiful and I have received so many compliments everywhere I go. Thanks again for everything.. I will be recommending people to Wall’s no doubt!!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for sharing your experience. Reading about your red carpet pickup, the shine on your Maverick, and the kindness you felt from Sean and Gene truly means a lot to our whole team. Knowing you walked in with some nerves and left feeling respected, comfortable, and genuinely valued is exactly the kind of experience we hope every customer has. Your Maverick looks fantastic, and we’re so glad you’re loving it and getting compliments everywhere you go. We appreciate your trust, your kind words, and your recommendation more than you know.

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Sean has been working for Walls for many years. He has always been helpful, respectful and professional. I trust him with all my trucks needs!

Sean has been working for Walls for many years. He has always been helpful, respectful and professional. I trust him with all my trucks needs!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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always courteous, professional, & knowledgeable. always make me aware of services upcoming and prioritizing schedule of services needed. I never feel pressured into or unsure of work being performed on my vehicle.

always courteous, professional, & knowledgeable. always make me aware of services upcoming and prioritizing schedule of services needed. I never feel pressured into or unsure of work being performed on my vehicle.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Really appreciate you taking the time to leave this feedback. Keeping our customers informed, comfortable, and never pressured is exactly the experience we aim to deliver, and it’s great to know that comes through. Thank you for choosing us for your service needs. We look forward to serving you for many years to come.

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