Subaru City

Eric was great to work with in getting my new lease set up. He was helpful and accommodating throughout the entire process.

Made an appointment and showed up 20 min early. Some how it took over 2 hrs for a simple oil change. Never going back to this dealership again.

Dealership was very busy, staff was very helpful and courteous to everyone. Great experience overall

This was the second new vehicle we have purchased at Schlossman‘s. They gave us a returning customer discount off the price of the car and also gave us the best dealer price for our trade-in. Their service has been great over the last couple of years and we will continue to use them to service our vehicles.

Extremely friendly, reasonable, fair, and will match any offer. The staff are also very friendly and quite knowledgeable.

Took my ‘11 Outback in for assessment of a coolant leak. Was treated well, given a thorough and professional analysis with video, and an estimate for the work needed. I found Service Writer Matt to be an experienced, knowledgeable, and personable technician that I was very happy to work with. I’ve always found the folks and experience at Schlossmann Subaru City to be top notch. They care about their customers and their total experience. I highly recommend them.

Disrespectful, manipulative, and all around horrendous experience at Schlossmann. They don’t specialize in Subaru or positive customer service like they claim. They specialize in unscrupulous, high pressure sales tactics that result in a rushed and outrageously overpriced sale that left us feeling swindled and emotionally drained. A VERY abbreviated run down of our regrettable experience: - Though we had made an appointment to see two specific vehicles and had EVERY intention of buying as we were from out of town - the vehicles were not prepared for our appointment, in terrible shape, and both needed to be JUMPED AND their key fob batteries replaced. - After the test drive and evaluation of each vehicle, my husband and I were trying to keep an open mind but after 5 HOURS of trying to reach a solution with the sales person, he FINALLY pulls up a vehicle that matches our wants + needs + level of quality. It was close to closing, so we were pressured and GASLIT to test drive and agree to a price we have NO recollection agreeing to. “Oh ma’am, you said you’d pay $X if we showed you this vehicle…” so what was I to do? It’s late, we have a 1.5 hour drive back home on mainly dark 2 lane highways through deer central, we have a baby at the babysitters, and we’ve already been through the ringer with trying to purchase this specific vehicle. At this point my husband and I are the only customers in the store, and are SURROUNDED by salesmen - you can see why we shook on the purchase. - We were then there for ANOTHER 2 hours finalizing the loan (we got back home around midnight) and SWINDLED into purchasing GAP + Total Loss Protection insurance that THEY KNEW we didn’t need it when purchasing a CPO Subaru as the brand provides a 7 year warrantee on CPOs automatically. They laid it on THICK on why we needed it, and since we were exhausted and naive, we agreed. - The following day after purchasing our Subaru Forrester Sport (the ONLY positive of this experience), we found a huge glop of hardened white detailing putty stuck to the carpet flooring in the back seat - which I would have noticed during our test drive as I sat in that seat and saw nothing. After several rounds of phone tag, photos sent to them of the damage, and gaslighting by them with their confusion and unawareness of the damage thus making us doubt our understanding of the situation, we discover that they KNEW the putty was left there by their detailing team while we were in the dealership finalizing our purchase and let us DRIVE AWAY with it anyway. They vandalized out vehicle and did NOTHING to rectify their mistake, but did EVERYTHING to confuse and guilt us for getting this mistake fixed. They put my family at risk due to the time off from work my husband and I needed to take to take to travel and fix THEIR mistakes, the lengthy and dangerous trips back and forth from our city to the dealership (we had to bring our 8-month-old daughter with us to drop off the vehicle with their detail shop, but due to their predictable negligence, we were there again for around 5 hours when it should have been just a drop off situation (they told my husband AFTER he arrived and I was on my way with our baby that they would provide him a loaner vehicle, so I didn’t need to drive up there, take off work, or bring my baby.) We LOVE with the vehicle, but the “team” at Schlossmann have absolutely zero integrity and will make a sale xxxx unnecessarily. Go ANYWHERE ELSE for a Subaru, you’ll get better quality and service. We joke now “We got schloshed at Schlossmann” because that’s what it absolutely felt like.

Just got home from an intensive test drive following some comprehensive and complicated work on my Outback. I've owned cars since the mid '60's and usually used dealerships for service because of their specialized knowledge and experience. I've never seen a better service department from Hawaii to Washington, D.C. Marcus, the service writer, was especially professional and helpful, keeping me apprised of problems and solutions throughout the 3-day ordeal. I MOST HIGHLY recommend Schlossmann's for any and all service your car may need.

Just got home from an intensive test drive following some comprehensive and complicated work on my Outback. I've owned cars since the mid '60's and usually used dealerships for service because of their specialized knowledge and experience. I've never seen a better service department from Hawaii to Washington, D.C. Marcus, the service writer, was especially professional and helpful, keeping me apprised of problems and solutions throughout the 3-day ordeal. I MOST HIGHLY recommend Schlossmann's for any and all service your car may need.

I have had my car in the service area for a month waiting for a engine to get put in I have got nothing but the run around most of the time I call Marcus is never in the guy who supposedly is putting in the engine yesterday when I call they say it would be done today or Saturday today I get a call saying the engine they have is a bad engine I would have expected them to check the engine when it came in