Reviews
I have been leasing my cars from Imlay City Ford for
I have been leasing my cars from Imlay City Ford for years…always helpful, answer all questions patiently, stay within my budget for payments !!
I have been leasing my cars from Imlay City Ford for
I have been leasing my cars from Imlay City Ford for years…always helpful, answer all questions patiently, stay within my budget for payments !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealer is one of the more easier dealers to work
This dealer is one of the more easier dealers to work with for service. They've always worked with me.And when I needed a car they would get me one.
This dealer is one of the more easier dealers to work
This dealer is one of the more easier dealers to work with for service. They've always worked with me.And when I needed a car they would get me one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jack, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Kyle was great!
Kyle was great! The sunshade on my used Escape was there when I took the car for a test drive, but was rolled up inside the roof when I picked up the vehicle the next day. He had the dealership pay to fix the sunshade and now it's working perfectly! A couple of the other dealerships I went to when I was looking for my vehicle would NOT have done that. They would have blamed me for the missing clips and made me pay parts & labor. Will recommend this place to all my friends and family!
Kyle was great!
Kyle was great! The sunshade on my used Escape was there when I took the car for a test drive, but was rolled up inside the roof when I picked up the vehicle the next day. He had the dealership pay to fix the sunshade and now it's working perfectly! A couple of the other dealerships I went to when I was looking for my vehicle would NOT have done that. They would have blamed me for the missing clips and made me pay parts & labor. Will recommend this place to all my friends and family!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Karrie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
everyone at Imlay City Ford displays a high quality of
everyone at Imlay City Ford displays a high quality of work. They are professionals and get the work completed in a timely manner. I am satisfied with this dealership.
everyone at Imlay City Ford displays a high quality of
everyone at Imlay City Ford displays a high quality of work. They are professionals and get the work completed in a timely manner. I am satisfied with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bonnie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Imlay City Ford, Inc. Please don't hesitate to reach out if there's anything additional we can do for you.
Service was quick.
Service was quick. All tasks completed. Service people were polite and could handle their jobs. That's all I have to say and hope I now have 25 words.
Service was quick.
Service was quick. All tasks completed. Service people were polite and could handle their jobs. That's all I have to say and hope I now have 25 words.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lois, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!
They were helpful with all our questions and made the
They were helpful with all our questions and made the process very smooth. Communication was great. Would recommend.
They were helpful with all our questions and made the
They were helpful with all our questions and made the process very smooth. Communication was great. Would recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service Rep was very helpful, even when they were closing
Service Rep was very helpful, even when they were closing in a 12 hour. Wife was very happy when she took the Explorer in for repair, covered under warranty. Also was told about a recall and schedule the appointment the following time available.
Service Rep was very helpful, even when they were closing
Service Rep was very helpful, even when they were closing in a 12 hour. Wife was very happy when she took the Explorer in for repair, covered under warranty. Also was told about a recall and schedule the appointment the following time available.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great process, wonderful employees and an extremely clean
Great process, wonderful employees and an extremely clean dealership. I would certainly purchase another vehicle from them again.
Great process, wonderful employees and an extremely clean
Great process, wonderful employees and an extremely clean dealership. I would certainly purchase another vehicle from them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellence from everyone I encountered!
Excellence from everyone I encountered! Tino was especially polite and helpful when assisting me! He was very knowledgeable and gave me the best customer service.
Excellence from everyone I encountered!
Excellence from everyone I encountered! Tino was especially polite and helpful when assisting me! He was very knowledgeable and gave me the best customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sarah, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
Helpful to needs and concerns.
Helpful to needs and concerns. Worked hard to get me the best deal for what I wanted.
Helpful to needs and concerns.
Helpful to needs and concerns. Worked hard to get me the best deal for what I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car