Reviews
Funny
Great experience while purchasing vehicle. Went in 2 weeks later and the salesman who helped us didn't recognize me. How cool was that??
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Darin Kell | Assistant General Manager
Great service
I was able to get right in for my oil change. With a busy schedule this was really appreciated. We’ve had a great experience since purchasing this vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jerry Davis | Service Manager
Good service department
It was quick and easy. The staff was on point and had me in and out in 25 minutes. Reception was very polite and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, Carly! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jerry Davis | Service Manager
Recent repair visit to Lithia of Roseburg
When we needed an immediate evaluation of our truck's problem the service provider Jeffrey was able to get us in right-away. We've been experiencing a long, drawn-out issue with our Ram truck and Jeffrey has been assisting us in trying to get it resolved. It is not yet fully resolved but at least we feel that we are getting close to resolution. Lithia of Roseburg has been helpful and will continue to be our go-to Ram service repair shop in the future. Now, if we could only get the 'engine check light' to go away...
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Elvin and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler of Roseburg. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Jerry Davis | Service Manager
Good customer service
I took my Jeep in for a 30K service. Making an appointment was easy. The gal in the service department was helpful and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Annemarie, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler of Roseburg! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jerry Davis | Service Manager
Great service
Dilbert went above and beyond to help me get my oil changed when he didn’t have to if it hadn’t been for Delbert I would have never came back to your service department again you should give that guy a raise he’s underpaid
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, it’s great to know that Delbert provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Jerry Davis | Service Manager
Fast courteous and Friendly!
I was treated with respect and everyone was smiling. I got a ride home and they picked me up when it was done. Thank you for the amazing customer service!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Douglas Linder | General Manager
Great service friendly people
The service is fast and people friendly the place is very clean and it makes you feel like you are at home
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out, Bobbie! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jerry Davis | Service Manager
A very good experience for us
We are seniors we were treated right Would highly recommend to others God used Lithia Chrysler of Roseburg for the vehicle we needed
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler of Roseburg! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Douglas Linder | General Manager
Lithia Jeep
I worked with John Pepler and he was organized, very knowledgeable about the vehicle, he was straight forward and honest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review and shoutout for John! We really appreciate your business. Sincerely, Darin Kell | General Sales Manager