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Freedom Chevrolet

(117 reviews)
Visit Freedom Chevrolet
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–8:00pm 8:00am–8:00pm
Tuesday 8:00am–6:00pm 8:00am–5:30pm
Wednesday 8:00am–6:00pm 8:00am–5:30pm
Thursday 8:00am–6:00pm 8:00am–5:30pm
Friday 8:00am–6:00pm 8:00am–5:30pm
Saturday 8:00am–1:00pm 8:00am–12:30pm
Sunday Closed Closed
New (231) 225-3142 (231) 225-3142
Used (231) 225-3144 (231) 225-3144
Service (231) 225-4726 (231) 225-4726

Reviews

(117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freedom Chevrolet from DealerRater.

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Good experiences

I have had nothing but good experiences at this dealership. I bought my last 3 cars there and have always had them serviced there with good friendly people and very fair prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always Professional and customer focused.

Freedom Chevrolet wins our vehicle service and repair. The service managers are always helpful and knowledgeable. They always respond above and beyond our needs. Scheduling is easy and accurate. Thank you Team Freedom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great place

Took my 2014 Silverado in for oil change and tire rotation. While there an issue was found which was fixed free of charge due to being under warranty. They were able to fix it same day and had someone give me a ride home while waiting. Everyone is always pleasant. Nice waiting area and very clean place. Would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Freedom Chrevrolet

I have purchased my last 3 vehicles from Freedom and always walk away very pleased. I get great customer service with the sales people and always have my questions answered (and I tend to have a lot of them!). I will continue to go to Freedom for my purchases in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Be more thorough...

In the past I was pleased with the service and treatment received at Freedom. Recently, the check engine light came on and I was shocked to find out I would have to pay Freedom $65 to find out what was wrong and how much the repairs would be. Having no other chouce I paid the $65. I was told I needed new catalytic converters at a cost exceeding $2,000! I pursued a second opinion, fortunately, and discovered instead of bad catalytic convertors, I had a bad plug and malfunctioning cylinder. Total cost for repairs...$168!! I believe if the Freedom service dept had asked the questions the second mechanic did they too might have diagnosed correctly. Problem is the rely too much on technology w/o any old fadhioned common sense or detective work. I suggest before you give a custoner an estimate of over $2,000, you check and recheck. Had I had it fixed at Freedom, my car would still need further repairs and I would be out an unnecessary expense of $2,000+! All boils down to going the extra mile. Second mechanic used diagnostic computer AND drove it AND asked questions to get to the real source. Would Freedom for oil changes because of convenience, but wouldnt use for complicated mechanical issues. I have notified Freedom personnel of my dissatisfaction.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New purchase , 2017 Siverado Z71

Great experience this time around. I tried to purchase a 2016 Camaro last year, was not taken seriously, I connected with the salesman 3 times, said they couldn't fine me one. so I purchased it at Betten Chevrolet in 2016. Came back for a 2017 Silverado with a trade in. Bill Dame did a great job all around! Very pleased with the entire sales transaction. Thank you, Bill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bad Sales Person

Went to buy a car. But the salesperson was trying to put way too many coins in her pockets. We went to Sparta Chevy and got the same car with more packages and less money. We will not return to Freedom.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They treat you very well

I was there to get my oil change and they treat you like family member and I would recommend them to anyone they are great people there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always pleased

Quick service, good service, always something extra that makes me glad I brought my car to you, whether it's catching something before it caused a problem or giving me a deal on some service or part. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy Experience

This was the second time I bought a car from a dealership. It is probably at least in part because I knew what I was doing this time, but it was a far superior experience to the first time I did it. Very friendly salespeople that ensured my satisfaction at each stage of the process. Other than the company-mandated disclosures of some extra stuff I didn't need, did not push those things. Haggling wasn't an issue as the car I bought was already marked down a couple grand from MSRP. Very easy experience and would definitely purchase here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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