Midland Ford Lincoln

I recently purchased a vehicle from Midland Ford Lincoln, and while I'm satisfied with the car itself, the sales and customer service experience was absolutely unacceptable. This dealership demonstrated a complete lack of professionalism, transparency, and customer care from start to finish. The Sales Experience: We were pressured to make quick decisions due to the vehicle's "popularity," yet experienced constant delays on the dealership's end; waiting for cleaning, scratch repairs, and a sensor replacement (delayed further because the wrong part was ordered). When it came time for us to finalize the purchase, suddenly the urgency was all on us. We were told there would be no room for price negotiation because the dealership had to cover the sensor repair out of pocket, despite our sales representative initially assuring us he would work with us on pricing. Lack of Transparency: The finance process was particularly frustrating. I had multiple conversations with the finance team about our budget and rates, but during the final signing I was blindsided with optional insurance products that were never previously disclosed. The excuse? "There was no great way to show you this information without you being here." This is simply untrue in today's digital world. Information could have easily been shared via email or phone in advance, rather than putting me in a high-pressure situation at the signing table. No Vehicle Orientation: To top it off, we received absolutely no vehicle walkthrough or feature orientation. We were simply handed the keys and left to figure everything out ourselves, a final insult after an already disappointing experience. The Worst Part, A Complete Communication Failure: What truly sets this experience apart is the dealership's total failure to respond to my concerns. Days after the purchase, I emailed a formal complaint through their website contact form. A week later, I submitted the same information through a customer survey. Two weeks after that, I responded to a follow-up survey specifically stating I had received no response to my complaint. A full month later, I finally received a text from someone wanting to follow up, asking me to message back if I still wanted to discuss the issues. I have now texted back twice with no response. This company has zero communication skills and lacks any real customer focus. The pattern is clear: they're only interested in closing the sale, not in building relationships or addressing concerns. "This is how it's always done" was the response to my concerns during the purchase, apparently ignoring customer complaints afterward is also "how it's always done." I cannot and will not recommend Midland Ford Lincoln to anyone. Save yourself the frustration and take your business elsewhere, where customer service and accountability actually matter.

Great team. Love my new car. Great service and help. The free car washes are great. Great experience purchasing my vehicle. Everyone is very friendly.

Both the management, sales staff and finance departments are outstanding. I just bought my 5th Lincoln—all at this dealership, and my experiences have all been excellent! They managed to find the perfect vehicle for me, getting all the futures I wanted. Highly recommend Midland Ford Lincoln! They really are the best!

Derrick in internet sales at Midland Ford is exceptional! The dealership appears to have high standards of conduct and solid values. The staff at Midland Ford I interacted with were very professional and well trained to deliver exceptional customer satisfaction.

Great professional friendly staff. They presented plenty of car buying options. Love my Bronco sport outer banks. Wilson Ford gets an A+.

I purchased my lease of 4 years and have ben thoroughly satisfied with Ford as I have bought & leased from them for many years.

I live out of town from this dealership and inquired through their site about a bronco. After getting an error from both attempts, I called and spoke to their internet manager. I explained I would like a walk around video and he said he wouldn't be able to do that. When I shared other dealerships could/have he hung up on me! How do dealerships operate like this and expect people to trust them?? Not sure how you sell cars when you treat first time customers this way? Cannot recommend this dealership because of this experience.

Every one in sales was friendly and helpful in finding the right Maverick for me

Leased a Ford Explorer from the Midland Ford dealership recently. I was skeptical to get another Ford vehicle due to an experience with a prior Ford I owned. Kashtin was a top notch sales consultant; he was very knowledgeable, polite, funny, and was able to answer all of my questions and put all of my concerns at ease. The finance officer, Trevor, made the finance portion a breeze. The manager, Casey, also stopped by to introduce himself. I've had one problem since, and the dealership had my issue fixed within 24 hours. I will definitely return to Midland Ford to see Kashtin for any future vehicle purchases, and I often refer him to friends and family who are in the market to purchase a vehicle.

I purchased a slightly used 2024 Toyota with 12k miles on it. Was told it had a clean car fax and it presented in new condition. After purchasing I found the entire engine had been replaced literally weeks before I bought the car. All these records were available on the Toyota service site, but only after you registered your vehicle as the owner.