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Clason Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (193 reviews)
Visit Clason Buick GMC
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–5:00pm 8:00am–5:00pm
Saturday 8:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (193 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clason Buick GMC from DealerRater.

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Drove in, nail in tire, told it would be 45 minutes, it was!

Everyone was helpful, courteous and kind. It was done in the time they said. A good job well done, thank you.! Everyone was helpful, there were so many who helped and said hello, I can't remember names.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dealership visit

Everyone was friendly and my repair was done on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Good

Every thing was clean. The service was good and everyone was very friendly and helpful. The work on the SUV was done in the time they said it would be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service on May 24th, 2017

The new computer program was causing issues for the service adivsor that day. He was not used to the new system. I'm glad I came there early to check in because of the slowness of the check-in.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Check engine light

We had a check engine light on in our vehicle, so we made an appointment with Clason. We brought the vehicle to Clason get checked in the staff was very friendly and eager to satisfy our needs as we waited. The guy who checked us in came and get us and told us what the problem was and that it was covered under warranty and that it could be fixed right now. Quick service great people highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Department

After being alerted that my brake light was out, I immediately drove to Clason's Service Department to have it checked. My timing could not have been better. After having an extremely busy day, just at that moment a technician was available to replace the light. I continue to be treated with excellent service from an outstanding Service crew!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Prompt, courtous service.

Service was prompt and courteous with exceptional care. All the staff are personable, making it easy to bring car in for service. They make it easy to ask questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast service with exceptional customer care!

I was easily able to make a same day appointment. The lounge area is very clean & stocked full of refreshments. Jim & Steve both stopped by to say hello & chat. The time flew by! I always feel like a VIP when I'm at Clason!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Enjoyable Experience

My overall experience purchasing my new Acadia was top notch and customer service was beyond my expectations. The staff was personable, knowledgeable and at no time did I feel pressured during the deal. The sales person, Sue, spent a good hour or more with me explaining the mind boggling technical aspects of the vehicle which was greatly appreciated. Tom the sales manager got me a great interest rate and Ms. Backenhauer completely explained the paper work and did not try and push the extended warrantee or protective services when she found out I wasn't interested. Again this was greatly appreciated as I have purchased many new vehicles in the past from other dealers and they wouldn't take no for an answer so thanks Clason.. Last but not least they worked with me on my trade-in and gave me top dollar for my truck. Just a great day all the way around and thanks to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership

Our vehicle was taken in for service right away, and was completed in less time than I had anticipated. While we waited in the lounge, there was a tv, magazines, papers, and coffee, soda, donuts,cookies and other treats. The place was exceptionally clean and the personnel were very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.