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Valley Sales of Hutchinson

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (26 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (26 reviews)

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Now known as Olsen Chevorlet When a dealer states,

Now known as Olsen Chevorlet When a dealer states, “we don’t haggle,” and a sales representative asserts, “we don’t get paid by commission,” this should be regarded as a significant red flag—an age-old misrepresentation. I traveled over an hour and a half to spend three hours at the dealership. Despite working with the on-site manager, Ben was unable to finalize the transaction, claiming he needed to consult with his superior. He assured me he would follow up by the end of the day. However, I reached out to the sales representative multiple times that evening, as I had not received any communication, and they appeared annoyed by my inquiries. Furthermore, Tim attempted to retract concessions that had already been negotiated.

Now known as Olsen Chevorlet When a dealer states,

Now known as Olsen Chevorlet When a dealer states, “we don’t haggle,” and a sales representative asserts, “we don’t get paid by commission,” this should be regarded as a significant red flag—an age-old misrepresentation. I traveled over an hour and a half to spend three hours at the dealership. Despite working with the on-site manager, Ben was unable to finalize the transaction, claiming he needed to consult with his superior. He assured me he would follow up by the end of the day. However, I reached out to the sales representative multiple times that evening, as I had not received any communication, and they appeared annoyed by my inquiries. Furthermore, Tim attempted to retract concessions that had already been negotiated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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What a joke

I would give this dealer a 0 star if I could, way overpriced!! These dealers like this make it bad for the rest of them. Stay away

What a joke

I would give this dealer a 0 star if I could, way overpriced!! These dealers like this make it bad for the rest of them. Stay away

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Rick, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Best, The Valley Sales of Hutchinson Team

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Watch Out for Bait and Switch

STAY AWAY - Watch out for the BAIT and SWITCH, they gave us a range on our trade in before driving 3 hours and then offered us $8,000 less than the lowest end of the range for our trade in, that is in good condition. That was after us sitting there for close to an hour and half. When asked why the difference, the sales manager coward wouldn't answer why. I guess they figured we would be committed after a 6 hr round trip drive....NOPE!

Watch Out for Bait and Switch

STAY AWAY - Watch out for the BAIT and SWITCH, they gave us a range on our trade in before driving 3 hours and then offered us $8,000 less than the lowest end of the range for our trade in, that is in good condition. That was after us sitting there for close to an hour and half. When asked why the difference, the sales manager coward wouldn't answer why. I guess they figured we would be committed after a 6 hr round trip drive....NOPE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Timm, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Valley Sales of Hutchinson does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Best, The Valley Sales of Hutchinson Team

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STAY AWAY - Watch out for the BAIT and SWITCH, they gave

STAY AWAY - Watch out for the BAIT and SWITCH, they gave us a range on our trade in before driving 3 hours and then offered us $8,000 less than the lowest end of the range for our trade in, that is in good condition. That was after us sitting there for close to an hour and half. When asked why the difference, the sales manager coward wouldn't answer why. I guess they figured we would be committed after a 6 hr round trip drive....NOPE!

STAY AWAY - Watch out for the BAIT and SWITCH, they gave

STAY AWAY - Watch out for the BAIT and SWITCH, they gave us a range on our trade in before driving 3 hours and then offered us $8,000 less than the lowest end of the range for our trade in, that is in good condition. That was after us sitting there for close to an hour and half. When asked why the difference, the sales manager coward wouldn't answer why. I guess they figured we would be committed after a 6 hr round trip drive....NOPE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Best, The Valley Sales of Hutchinson Team

Consumer response

We have already talked and you already wasted several hours of my time with your bait and switch tactics.

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Chevrolet Colorado

We had a lease return for another lease. We wanted a Colorado truck but they had none on the lot so they had to find us one. So we got said vehicle sight unseen. We were not told there were no running boards on said truck or we would have had them put on. Unsatisfied with this issue.

Chevrolet Colorado

We had a lease return for another lease. We wanted a Colorado truck but they had none on the lot so they had to find us one. So we got said vehicle sight unseen. We were not told there were no running boards on said truck or we would have had them put on. Unsatisfied with this issue.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dale, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Best, The Valley Sales of Hutchinson Team

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ANOTHER GREAT DEAL AT VALLEY

WE HAVE PURCHASED SEVERAL VEHICLES THROUGH SHANE STENBERG AT VALLEY. HE HAS ALWAYS MADE THE PROCESS FUN, EXCITING AND AN EVENT WE LOOK FORWARD TO. THANKS TO THE ENTIRE STAFF FOR MAKING OUR CAR BUYING EXPERIENCE A GREAT ONE.

ANOTHER GREAT DEAL AT VALLEY

WE HAVE PURCHASED SEVERAL VEHICLES THROUGH SHANE STENBERG AT VALLEY. HE HAS ALWAYS MADE THE PROCESS FUN, EXCITING AND AN EVENT WE LOOK FORWARD TO. THANKS TO THE ENTIRE STAFF FOR MAKING OUR CAR BUYING EXPERIENCE A GREAT ONE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this amazing review! We really appreciate your business. Best, Valley Sales of Hutchinson Team

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Suburban

Shane Stenberg helped guide me through the process of buying a new vehicle. Shane was professinal and I enjoyed doing business with him. I have recommend Shane to my family and friends.

Suburban

Shane Stenberg helped guide me through the process of buying a new vehicle. Shane was professinal and I enjoyed doing business with him. I have recommend Shane to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Need suv

It's a good site I was contacted fast thanks I am looking for a SUV need good one will go to the place hope my credit would go thru

Need suv

It's a good site I was contacted fast thanks I am looking for a SUV need good one will go to the place hope my credit would go thru

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Maria, thank you for the feedback! Please come visit us if you need anything, be it service or sales. Best, Valley Sales of Hutchinson Team

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Buick Encore from Shane Stenberg

Shane Stenberg was amazing to work with. He provided ease in the purchasing process. He answered all my questions with patience. He was extremely knowledgeable about the vehicles he showed me and addressed key features that weee particularly important to me. I highly recommend seeking out Shane while looking to purchase a vehicle!

Buick Encore from Shane Stenberg

Shane Stenberg was amazing to work with. He provided ease in the purchasing process. He answered all my questions with patience. He was extremely knowledgeable about the vehicles he showed me and addressed key features that weee particularly important to me. I highly recommend seeking out Shane while looking to purchase a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for writing about your visit with us. Shane is an asset to Valley Sales of Hutchinson, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. Best, Valley Sales of Hutchinson Team

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Amazing Salesman

Great dealership. Even greater salesman. Shane was probably the most knowledgeable salesman I’ve ever worked with. He knew everything about every car I looked at. He never pushed, he just wanted me to find the vehicle that was right for me!

Amazing Salesman

Great dealership. Even greater salesman. Shane was probably the most knowledgeable salesman I’ve ever worked with. He knew everything about every car I looked at. He never pushed, he just wanted me to find the vehicle that was right for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback. Shane is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you. Best, Valley Sales of Hutchinson Team

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