Reviews
Write a reviewExcellent service
Excellent service and the interior detail on my truck was amazing
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're pleased to know we have been able to exceed your expectations! Thank you.
Untitled
Service time was scheduled at a time that fit my schedule. The service was started at the scheduled time and completed promptly. Facilities were clean and comfortable. All employees were friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ronald Rebman, thank you for taking the time to leave a review for us at Heritage Chevrolet. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
My unscheduled truck service
Happened to stop at dealership because Fuel Filter light came on. Asked if they had time. Service manager said sure we do!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael Smith, thank you for the high star rating!
2018 Euqionox
My husband and I purchased the car from the above dealer. We very much pleased with the sale. The dealer/owner, a friend of ours couldn't have been any nicer or better. He was very complete and clear with his instructions and very patiently answered the question or two that we had. We enjoyed our test drive. We would certainly encourage any or all friends to consider purchasing an auto from this dealership. On another note: please consider making clear the order of the stars, I had them completely wrong, as I have used the pattern that I have used in filling out surveys such as this. I could find No instructions. thank you! Excellent is usually first and the last is poorest. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary Wessel, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Buying at Heritage
Heritage Chevrolet is very easy to work with when purchasing a new automobile or when needing service for your automobile. This is my fourth vehicle I have bought from Heritage. I highly recommend this dealership for service and/or buying a new or used automobile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carol Heffner, we are very happy we could provide you with a positive experience! We appreciate your business. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Car purchase
The people at Heritage Chevrolet in Tomahawk always go out of their way to make sure your purchase goes smoothly and they give excellent service.i
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Penelope Hucovski, thank you for the high star rating! We are happy to hear that your are pleased with your new Malibu. We look forward to seeing you when you come in for maintenance. Roger Schlegel
EXCELENT
EXCELLENT SERVICE! We have purchased many vehicles over the years from Heritage. Very pleased with their honest, professional service and GM products. Daughter drove 500 miles to buy her new 2017 Malibu at Heritage. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan: I am sure your daughter will enjoy her awesome new Malibu. I've lost count of how many cars you and Mike have bought over the years, but we appreciate the support you have given us. Please don't hesitate to reach out if there's anything additional we can do for you.
My truck for DF
These were very considerate folks at this dealership. They helped me in all aspects of this lease. There were some delays in receiving the vehicle but Heritage Chevrolet kept me informed on these delays.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dennis Flug, thanks for your praise and kind comments about our team. We trust you are enjoying your new Colorado which was special ordered for you. Thank you for your patience as we experienced delays from Chevrolet.
It used to be much better
Having purchased a 100000 mile bumper to bumper warranty when buying this truck from this dealership and having to remind them every time when I bring in the truck for repair, then they start the approval process calling and only after that the repair starts is a pain. Why can't this be shown in the profile when they look at my truck in their system so we all save time?
- Customer service 3.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Uwe's comments are appropriate and helpful. This is a problem we have identified and are taking steps to correct. The problem is that extended service contract information is not shown on the opening screen of the service record, and the service consultant needs to open several screens in order to find the appropriate information, We have checked with our data service provider, and this is not something that we can rectify until they rewrite the service program. Due to a change in service personnel at the service desk, our recently hired service representatives do not know the clientele as well as the persons they replaced. I expect this will improve as they have more contact with our customers. In the meantime, we are taking steps to identify customers with service contracts with alternative measures to make the process efficient for our customers. I expect that your service experience will improve in the future.
Customer service
Heritage is my go to for service and sales. Roger is a genuine Corvette enthusiast. Most dealers are simply profit based resulting in the cars being a secondary focus. At Heritage, customers and their cars are the primary focus as they understand that those two elements are not mutually exclusive. My kind of dearlership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Al M, thank you for leaving this detailed feedback about your experience with Heritage Chevrolet. You really made our day today.