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St Charles Chrysler Dodge Jeep RAM

(904 reviews)
Visit St Charles Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (630) 524-2523 (630) 524-2523
Used (630) 524-2990 (630) 524-2990
Service (630) 797-9838 (630) 797-9838

Reviews

(904 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of St Charles Chrysler Dodge Jeep RAM from DealerRater.

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They are personable and treated my family and I with

They are personable and treated my family and I with respect. Very positive experience! Commendable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your feedback about your great experience with us at St. Charles Chrysler Dodge Jeep Ram. We are pleased to learn our team was personable and made you feel like family during your visit. We hope to see you again!

Ram my credit 5 times and my credit score took a big hit.

Ram my credit 5 times and my credit score took a big hit. Very pushy dealer. Do your self a favor and find your own financing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for submitting this open feedback about your recent interaction with St. Charles Chrysler Dodge Jeep Ram. Your opinion is significant to our team, and we would love to help in any way we can. Would you be willing to reach out to me using the details in my signature to share your opinion in more detail? Sam Barakat General Manager 708 259 1539 sam@stcharlescdj.com

Dealer response

Hello, Thank you for submitting this open feedback about your recent interaction with St. Charles Chrysler Dodge Jeep Ram. Your opinion is significant to our team, and we would love to help in any way we can. Would you be willing to reach out to me using the details in my signature to share your opinion in more detail? Sam Barakat General Manager 708 259 1539 sam@stcharlescdj.com

Thanks James!

We were a little nervous about making a 3 hr road trip to look at a Grand Cherokee but, they were one of the few places that had what we were looking for. Which is unfortunatly the reality today. We spoke with Nathan from the interenet who got us all the information we needed and more. Upon arrival James was our salesman. Truely nice guy who explained things about the vehicle and was wonderful about answering our questions. The whole process was smooth. James kept us informed and things moving along. Everyone we encountered from sales manager, to finance, to store manager were very nice and gracious. The only thing that we did not care for is that when a car is sold the music is CRANKED and COW BELLS are rang. but the killer was the horns from the vehicles within the show room were honked right where we were sitting. I get that your creating a vibe but, come on. Its just one little thing that otherwise was a great experience. Thanks so much James!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your review, Bruce. We are happy to know that you enjoyed such a smooth and knowledgeable car-buying experience. If you would like to discuss your feedback, please feel free to reach out to us. Our Sales Team here at St. Charles Chrysler Dodge Jeep Ram is always here for you if you need anything else. Congratulations on your new Grand Cherokee.

Dan was an absolute pleasure to work with!

Dan was an absolute pleasure to work with! He did everything he could to get me the Wrangler I always wanted and was just as delighted as I was when I got it! There were no high pressure sales, just great customer service, and a truly in-and-out experience. I do believe they have a customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

It’s a great dealership to go look for a new Jeep

It’s a great dealership to go look for a new Jeep wrangler 😀 excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Dan was great and extremely professional along with the

Dan was great and extremely professional along with the rest of the staff. I highly recommend and will be using them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to working with you again at St. Charles Chrysler Dodge Jeep Ram.

Juan was a great help. Juan helped me find a car that I...

Juan was a great help. Juan helped me find a car that I wanted and at the price I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congrats on your new vehicle! St. Charles Chrysler Dodge Jeep Ram appreciates your positive review and we hope you have a great day!

Had my Pacifica serviced at St. Charles Chrysler today...

Had my Pacifica serviced at St. Charles Chrysler today and I had to take a moment to say what a great experience I had with their service department. Though they were really slammed with service customers, the staff was really on top of their game when it came to checking me in and writing up the work order. Joe Winklepleck was the guy that helped me and he could not have been more professional. Thanks Joe, you have made me a customer again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are so glad that we had the opportunity to work with you and we look forward to continuing to serve you in the future!

Juan our sales person was very courteous and not pushy at...

Juan our sales person was very courteous and not pushy at all. The finance guy was very knowledgeable and did not try to sell us unwanted extras. Overall the experience was pleasant and painless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Matt, thank you for leaving St. Charles Chrysler Dodge Jeep Ram a five-star rating, we're glad to hear our staff made sure you had a very-easy & amazing car buying experience. We hope you enjoy the new memories to come with your new car!

Thanks to Juan and his team, for helping and listening to...

Thanks to Juan and his team, for helping and listening to what I was looking for! I left a happy customer. He kept in consideration of what I wanted and went above and beyond to meet expectations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for the 5-star review! We are glad to learn that you had a great visit. We look forward to seeing you again soon!