Elder Mitsubishi

I’ve never had such a horrible experience with any dealership service center. Genuinely 0 stars, avoid at all costs trust me. Beyond shady business. Will be reporting to the BBB. Not only is there a MAJOR lack of urgency, care, professionalism and don’t even get me started on the lack of communication. They ALSO lack mechanical knowledge as well. I came in with a crankshaft sensor code (p0420) - took them a week to figure out what I already told them the issue was. Then of course there’s “problems along the way” they replace that & do a tune up (now 2 1/2 weeks later) and I have a blown motor! Go figure. Motor was in perfect mechanical condition before the car was in their hands. Then I’m forced to pay for a new motor due to their screw up(s) and at this point the car has been in their possession a month. Curtis then “works a deal” out- although it should’ve been free. So instead of paying $8,000 and some change I paid $5,600 and some change. With a 1 year warranty on the motor and 1 1/2 months in their possession I finally get the car back. Guess what? ISSUES! I now have a rear main seal leak due to their negligence & have called and called and called and I still get the run around. No ones called me back- Curtis is a professional xxxxxxxxxxx and every time I ask to speak to management they flat out tell me no or transfer me and then I’m on hold till the call drops. I’ve talked to other people and they’ve had similar experiences with an oil change taking up to a week or parts installed completely incorrectly. Truly baffled by the lack of professionalism. Now I have a car with a refurbished used motor with a rear main seal leak which costs another $2000 I don’t have to repair- they’ve since ghosted me and won’t even give me any sort of communication about the warranty I paid an extra $600 for. Screw Mitsubishi.

I been dealing with this company for a while now. I always deal with one of the Service staff " Curtis", he is very Professional , Great Customer Service, always Polite and make you feel Welcome. I never left unhappy with the work he does on my car. He is a great guy and if you're reading this and owns a Mitsubishi vehicle when you need it serviced ask for " Curtis". I'm greatful for all that you do ! Thanks, Tami Williams

I wrote to them four times in one week, but still haven't received a single reply. My messages weren't fake. I really want(ed) to buy the vehicle, but if they don't even respond to my messages ...

Totally fraudulent. Nothing but lies about vehicle and service then they would not take or return my calls

Very bad experience requesting information on a used car. Kept getting the run around and no call back. Seems very suspicious. Never had tvis bad of an experience.

Baron, and the rest of the staff at Elder Mitsubishi helped to get me in a vehicle at a difficult point in my life. They're not pushy or overbearing in their approach and honestly work very hard to match a customer with a reliable and affordable vehicle.

Perfect Service Department. Activating a key FOB is expensive, but I understand there are more steps now to activate a key and cut the blank. BUT, the local dealer was the least expensive among all the places I called, some 3 times the cost. Good people, they care and are very nice in service.

This dealership has no ethics and practices deceptive bussiness tactics. My wife and I went to look at vehicles . We were pre approved for a few different options . A 2021 white tesla model 3 being one of them. We drove the car ,liked it and started negotiating down payment and price as per usual transactions go . We were sent a link to verify our application for credit . The application showed a 2018 tesla model 3 , we notified our sales rep that it says 2018 not 2021. We were assured it would be corrected before being fully submitted . After a little more negotiating involving the bank they told us we are good to go and instructed us to make sure we had full coverage insurance so we could drive it off the lot. They sales rep gave me the Vin number for the 2021 tesla model 3 and verified as I bought the insurance for the car. As we were wrapping up the final details a sales guy comes to the desk to tell us there was a mistake and we were approved for a blue 2018 tesla model 3, he tried to spin this as a good thing because it has less miles. They encouraged us to look at it , they purposed the idea of driving it home for the weekend and we can re address on Monday. We refused to take the older blue vehicle off the lot . We told both sales person that we alerted them to the mix up right away , the only response we receive from them was yeah we messed up , its pretty much take it or leave it. This is a text book scenario of vehicle misrepresentation , fraud and deceitful business practices. They used the 2021 to show us and negotiate a deal then switched to a 2018 under the same negotiated terms.We will be filling official complaints with the governing organizations that are established to protect consumers against instances exactly like this. Before writing this review and filing official complaints with TXDMV, FTC, BBB and the texas attorney general , I reached out to the dealership to see if they wanted to try to correct the situation. The only response I got was being pressed for even more of a down payment. The dealership acknowledged that the antics of misrepresentation were not right but I pretty much got the same response of take it or leave it. I encourage everyone who's been mislead by this establishment to file complaints with the TXDMV, FTC, BBB and tx attorney general

Recently I purchased a key for my Evo x. I ask Brandon ( who took care of me in parts. Very nice and helpful) about cutting the key and program. He told me that I have to see service for the program and it cost about $70. And he told me don’t worry I will cut the key for you. So I made my appointment and went that day. I was received by Jessica (I think that was her name) and told her that Brandon told me that he would cut the key for me. And I also ask them to do an oil change. She came back later on to tell me that there is a leak on the oil pan. I told her that I just put a new engine bought from Mitsubishi, that was weird. $300 to fix Ok. Do it. I get home and went over the bill and saw they charge me about $65 to cut the key. That I could have done somewhere else for less then $10. Went back the next day and Jessica was very blunt and rude about it. I thought to myself I will wait for the after service call. Well I did receive a call and said I wasn’t satisfied of the way I was treated and got a recording that someone from service would call me. It’s been a week. Of course no call back. I am 63 years old and I went to a lot of cars and this is the first time I was treated like that. Now I am wondering if there was a leak. Never saw any oil spot on my driveway. ????

Overview of Experience I recently purchased a used 2022 Kia Niro EV from a Mitsubishi dealership. While initially pleased with the car and the sales process, facilitated by an exceptional salesperson named Jordan, subsequent events have led to significant dissatisfaction due to service issues and the handling of my vehicle’s recurring problems. Timeline of Events March 17th: Purchased the vehicle in the morning. March 19th: Encountered an issue with the car's 12V battery discharging. Returned the car to the dealership in the afternoon; they replaced the battery and provided a subpar loaner car. March 22nd: The battery discharged again, rendering the car inoperable. Returned to the dealership; no loaner available, only a costly rental option. Issues Encountered with Service and Support Recurring Vehicle Issue: The main concern has been the 12V battery discharging repeatedly, even after a replacement. This suggests a potentially larger, unresolved issue with this vehicle model, as similar problems have been reported by other owners of the same year and model. Loaner Car Policy: The dealership’s inability to provide a comparable loaner vehicle and the suggestion to use a costly rental is unacceptable, especially given the recurring nature of the vehicle's issues soon after purchase. Impact on Business: These mechanical failures have significantly disrupted my life, causing a loss of approximately $2000 in revenue and forcing me to use 7 hours of vacation time for what amounts to servicing a newly purchased vehicle. Legal Protections and Consumer Rights Magnuson-Moss Warranty Act: The dealership did not adequately disclose the details of the warranty at the time of purchase. Given that this is a recurring issue, the manufacturer's warranty should cover it. Under the MMWA, consumers are protected against deceptive warranty practices, and it is imperative that warranty terms are honored. Texas Consumer Protection: I am considering seeking advice from the Texas Department of Motor Vehicles, the Office of the Attorney General, and possibly the Federal Trade Commission. This action is prompted by the dealership’s failure to resolve the issue satisfactorily and their lack of transparency concerning warranty coverage. Call to Action I urge the dealership to address and resolve these issues promptly by providing a reliable loaner vehicle and thoroughly investigating and fixing the underlying cause of the battery discharges. As a customer with 18 years of experience in customer service, I believe that resolving these issues effectively is crucial to maintaining trust and satisfaction. Conclusion While my initial purchase experience was positive, largely due to Jordan's excellent service, the subsequent handling of my vehicle's issues has been deeply unsatisfactory. This experience underscores the importance of dependable post-purchase support and clear communication about warranty coverage. Future buyers should be aware of these potential complications and consider them when making their purchasing decisions.