Elder Mitsubishi

DO NOT BUY A CAR FROM HERE !!!!!!! I purchased a car from this dealership 5 weeks ago and it was the worst experience that I've ever had. The only reason I brought the car was that I couldn't find another one like it within my vicinity. I should have waited but unfortunately, I had to use a loan that I had before it expired. The sales manager was very unprofessional. He tried to get me to sign a blank piece of paper stating I would buy the car but didn't want to put down the terms on the paper that we agreed to. He wanted me to trust him "Really". When he finally put the terms in writing we both signed it. Now, one of the terms was that I would receive a full coverage warranty in the price that we agreed upon. I've literally driven the car 3 times and one of those times was from the dealership. I have only put 80 miles on the car and I already had to replace the starter because it went out. I found out that I was only given a powertran warranty which doesn't cover the starter, alternator, etc. When I tried to call the salesman, he said he would call back but never did. I'm still waiting. I had to replace the starter myself. These people are very shady, and they don't care about you. Be careful because they will try to bully you into buying a car and I'm telling you the sales manager that I dealt with was very, very rude and unprofessional. "DON'T BUY A CAR FROM THEM" You will regret it as I'm doing now.

Found a vehicle online. After being contacted, I went to see vehicle. The car was not yet ready, so spoke with Sales person and left. The very next day the sales manager asked me if I was going to come down. Yet, AGAIN, the car wasn't ready. My sales person did inform me that it was ready. Yet even though listed online, the vehicle sold. This dealership lacks clear communication within the dealership itself. I kept being misinformed. DO NOT recommend.

⭐ Review for Elder Mitsubishi – Cedar Park DO NOT DESERVE 1 star even But won’t let do that!!! This dealership was one of the worst experiences I’ve ever had. They spent weeks promising I’d be approved with zero down, pushing me nonstop to come in, and swearing I’d “drive away today.” None of it was true. After dragging me there under false promises, they left me stranded at night, knowing I have serious health issues. I ended up walking nearly 10 miles home in the dark. Their response? “Good luck.” Misleading, careless, and completely indifferent to customer safety. I wouldn’t trust them with anything.

I’ve never had such a horrible experience with any dealership service center. Genuinely 0 stars, avoid at all costs trust me. Beyond shady business. Will be reporting to the BBB. Not only is there a MAJOR lack of urgency, care, professionalism and don’t even get me started on the lack of communication. They ALSO lack mechanical knowledge as well. I came in with a crankshaft sensor code (p0420) - took them a week to figure out what I already told them the issue was. Then of course there’s “problems along the way” they replace that & do a tune up (now 2 1/2 weeks later) and I have a blown motor! Go figure. Motor was in perfect mechanical condition before the car was in their hands. Then I’m forced to pay for a new motor due to their screw up(s) and at this point the car has been in their possession a month. Curtis then “works a deal” out- although it should’ve been free. So instead of paying $8,000 and some change I paid $5,600 and some change. With a 1 year warranty on the motor and 1 1/2 months in their possession I finally get the car back. Guess what? ISSUES! I now have a rear main seal leak due to their negligence & have called and called and called and I still get the run around. No ones called me back- Curtis is a professional xxxxxxxxxxx and every time I ask to speak to management they flat out tell me no or transfer me and then I’m on hold till the call drops. I’ve talked to other people and they’ve had similar experiences with an oil change taking up to a week or parts installed completely incorrectly. Truly baffled by the lack of professionalism. Now I have a car with a refurbished used motor with a rear main seal leak which costs another $2000 I don’t have to repair- they’ve since ghosted me and won’t even give me any sort of communication about the warranty I paid an extra $600 for. Screw Mitsubishi.

I been dealing with this company for a while now. I always deal with one of the Service staff " Curtis", he is very Professional , Great Customer Service, always Polite and make you feel Welcome. I never left unhappy with the work he does on my car. He is a great guy and if you're reading this and owns a Mitsubishi vehicle when you need it serviced ask for " Curtis". I'm greatful for all that you do ! Thanks, Tami Williams

I wrote to them four times in one week, but still haven't received a single reply. My messages weren't fake. I really want(ed) to buy the vehicle, but if they don't even respond to my messages ...

Totally fraudulent. Nothing but lies about vehicle and service then they would not take or return my calls

Very bad experience requesting information on a used car. Kept getting the run around and no call back. Seems very suspicious. Never had tvis bad of an experience.

Baron, and the rest of the staff at Elder Mitsubishi helped to get me in a vehicle at a difficult point in my life. They're not pushy or overbearing in their approach and honestly work very hard to match a customer with a reliable and affordable vehicle.

Perfect Service Department. Activating a key FOB is expensive, but I understand there are more steps now to activate a key and cut the blank. BUT, the local dealer was the least expensive among all the places I called, some 3 times the cost. Good people, they care and are very nice in service.