Richard Kay GM Superstore

I called Cornelius last week (either the 11th or the 12th) to schedule an appointment for this Friday at 2:00. Today, I called Richard Kay 24 hours before the appointment and they could not find anything in the system indicating there was a scheduled visit. Today is the 18th. To make matters worse, the guy who answered the phone was rude and rushed me off the phone despite the questions I had about the service I was getting done on my car -- a transmission pan drop and filter change. It's my asset. I have a right to ask three questions about it. Cornelius never called me back even though the guy on the phone this morning said he was coming in at 8. It is 9:30 now and I decided to go somewhere else. SLACK!

Working with Cornelius Bonner is such a pleasure. Great Customer Service and always keeps you updated on the status of your vehicle. Give him 10 stars.

BUYER BEWARE if you are from out of state please do not buy here they are not well versed in tax codes from other states computers are out of date they gave wrong tax code for Louisiana sticking me with over 2k just to get my plates and said there was nothing they could do about it SO BUYER BEWARE dropping daughter off at college 2 1/2 hours away in north carolina engine went out had towed to richard kay in south carolina so had to get to college and then to get back to louisiana

Terrible service department. 3 hour job schedule on day with no technician now 6 days later no vehicle no response and its 2023 colorado. BTW same fix they have done several times. They are a joke and scam. Now I pay for Uber to get around because they keep lying. My part that they replaced 2 weeks ago bad and they can't get it. Stay away you want chevy go to CLINKSCAKES

I found a 2015 f150 online for 13k had very high mileage,228k. Perfect for my son to drive. set up an appointment to go see it today(Labor Day) at 10:30 am. I live in blythewood 2.5 hrs away. Got there they told me the vehicle was sold. Drove another 2.5 hours home to get a notification,that they increased the price of the vehicle 7k. They straight up lied to my face. And said sorry the vehicle was sold.

incompetent. and ALL of the service people and management are RUDE! Never going there again.

Without a doubt, this is the worst service department I have ever encountered. They neither return calls nor answer texts. Their attitude is best described as disinterested. I can’t honestly comment on their quality of work because nothing was repaired. It was a total waste of time plus the frustration of leaving my car with them for two days while nothing was done. My suggestion is to find someone else to repair your car! I definitely wouldn’t buy one from them.

Les Brown was awesome and great to work with! All the staff a long the way were also incredibly kind and professional. During the purchase process, we noticed a few small blemishes on the vehicle. Les and the sales manager were very prompt to get it taken care of it in a very timely manner. I will definitely be back to this dealership for any vehicle needs.

My experience with the purchase of my 2025 GMC Acadia was smooth with no issues at all. The salesman, Gabriel, was very professional in every way and he addressed all my questions in a timely manner. I will recommend Richard Kay to others. I am truly enjoying my car!

Gm need to fix the Allison 10 speed automatic transmission then there would not be a problem with the truck I was a gm service writer and salesmen for over 25 years