Serra Auto Campus

Purchased a vehicle here. Staff was great! Had a mechanical issue upfront. It was diagnosed and fixed in a timely manner. Everyone went above and beyond. Highly recommend this place anyone looking for a repair or purchase.

Read this before buying!! My pregnant wife purchased a 2019 Porsche Macan from Serra Auto Campus (Porsche Okemos). From delivery, the vehicle showed funky engine behavior, which quickly worsened and resulted in a catastrophic engine failure. Despite being informed of the situation and the circumstances, the dealership declined responsibility and was slow to respond. As a result, my wife has been left without a safe and reliable vehicle. I have documented the full timeline, evidence, and communications related to this matter at:
https://SerraAutoEngineIssue.com This case is currently under review by the Michigan Attorney General. Updates will be posted as they become available. The following individuals were contacted and made aware of the facts, documentation, and timeline related to this matter during attempts to seek resolution - but without success. * Jake Walker — Client Advisor who handled the sale of the vehicle * Michael Spencer — Service Advisor listed on the pre-sale inspection documentation * Patrick Knechtges — Technician listed on the pre-sale inspection documentation * Chris Shade — Dealer Partner * Matt Serra — President, Serra Auto Group (notified) * Joseph O. Serra — Chairman, Serra Auto Group (notified)

Drove 2 hours to see a CPO GLC 430 SUV and the car was garbage! Had serious paint and drivability issues. Obviously, the vehicle had not been checked at all. Can't understand why they would just play dumb when I discussed the issues with the sales manager. Would never buy a car from these guys...

False listing information. The car is listed as CPO & no accidents but actually not-CPO + 1 accident. But the store manager said they couldn’t control what is shown on cars.com. I tried to contact cars.com but couldn’t find a customer service. I’d like to know who exactly should be responsible for false advertisement!

I purchased a 2017 Audi Q5 from client advisor Marivel Valles. Since then, I have had multiple follow-up questions and have consistently been referred back to her for assistance. However, each time I've contacted her, I've received vague and unhelpful responses. For instance, she stated, "The technician is not available; I will follow up with you next Monday," and on another occasion claimed, "The technician is at my desk as we speak; I will call you back in five minutes." This Saturday will mark two weeks since my last attempt to reach her, which is unacceptable. I acknowledge that I purchased a used vehicle without a warranty, but after having the car inspected by a mechanic, I was informed of several issues that need clarification. Specifically, the mechanic needs to know if Serra Auto addressed any of these problems. My calls to Ms. Marivel Valles were intended to gather this crucial information, not to solicit repairs from Serra Auto. I believe I have a right to this information. Due to this frustrating experience and the lack of support I've encountered, I am compelled to rate my experience very low. I am thoroughly displeased with the service provided and will not consider purchasing from Serra Auto in the future.

Started out OK, asked if they were interested in my trade, provided the VIN and list of additional equipment beyond factory options. Was told on Monday that I would get an answer by Tuesday morning, haven't heard anything since Monday, it's been a week with no communication. Looking at other dealer's vehicles.

I was in the process of researching options and specs for a new BMW, which would likely need to be custom ordered. Reached out to BMW of Okemos to find out about inventory, allocation availabity and current offers. Received an email within a few hours informing me that they have a modifiable allocation to work with. I was excited for the opportunity, but wanted to take a moment to figure out the exact build. After informing the CA about that, I have been ignored. I followed up with a few emails, even listing out the exact options I'd like. Never heard a response. All methods of trying to contact and initiate an order has been ignored. This was very disappointing. I recommend avoiding this dealership for purchases. I was fortunate to find another dealership on the east side, who worked with me to get my build in and secure and allocation.

I contacted Serra about a preowned car they have listed online (E450). I'm from Illinois and they are in Michigan. I first contacted them on Jan. 26, 2024. At first Marivel was very responsive, after just a few days that changed. I guess she's too busy to sell a car. They've had two price decreases when they possibly could have sold the car at the original price had they not been too busy to get back to me. I spoke with the preowned manager (Kurt) on Feb. 1st, he said he would send me a video of the car once it was detailed. He said they had a big influx or cars come in, so things are backed up. I guess as of Feb. 14, 2024 it's still not been detailed, because I have not received any communication. I'm tired of trying over and over again to get information on this car before driving five and a half hours to get there. This dealership needs a salesperson who is experienced in dealing with online/out of state buyers and a manager who follows up, because it's been 19 days of trying to possibly buy a car from them. I give up!

I drive 60 miles to get my BMW serviced at Serra Auto Campus. The service is excellence and the pricing is always fair.

Justin Murray was excellent with our car search. He answered all our questions. Excellent experience !