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Reviews

(38 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ricke Bros Auto Sales from DealerRater.

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Very helpful and kind!

They were very helpful and not annoying at all. I did not end up buying a car because my family member gave me a free car. But they still were very nice and pleasant to be around. Very good manners.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Call Backs

Im from Virginia. Was looking or a truck. Found the one I liked but was told it was in the upholstery shop but would be contacted when it was finished. No call

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excellent Service!

These gentlemen are wonderful businessmen! They were knowledgeable, personable, patiently answered questions, and kind. This seems to be the kind of business that makes every person who walks through the door feel valued and special. The entire transaction was pleasant and satisfying. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good service clean van

Love the van very clean n in good condition for being used

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Helpful

They were very pleasant when I was inquiring about a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Not Happy

Not at all happy with their service. I bought a car from them, and love it! The problem is about 10 days after the warranty expired my engine died. I am a college student trying to save money for a wedding. They won't do anything to help out. So pretty much, they stole another $1200 from me after I bought the car because I have to pay to get the engine fixed. I am so glad that we didn't trade in my old car cause I would be out of luck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A real gem in a crowd of dealers

Outstanding, hard working, everyday people work here. Very sincere and dedicated. Of all the used car dealers in the area, Ricke Brothers simply stands out. You'll have a great experience! I've been dealing with them for 15 years, maybe more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly, low pressure sale, good value/great car

Found Riche Brothers on Cars.com when looking for a specific model car. The photos they took were very helpful, showing all the "problem" spots on this particular model car, so I knew before I even went there that some of my specific concerns weren't an issue. When I got there, everyone I spoke with was helpful, and friendly, and willing to work with me on the deal I wanted. To be honest, I did have some concerns about going to a used car dealer, but they turned out to be great. No high pressure, and just a straight honest sale. My dealer was Renee, and she did everything she needed to do to make the sale easy. They have four locations, and I saw two of them. The lots were large and well organized, with a lot of selection, including two more of the model I wanted. The sale was AS-IS, but I couldn't be happier with the car. They are obviously selective about the cars they sell. I absolutely would recommend them to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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