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Delano Chevrolet Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (112 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Delano Chevrolet Buick GMC from DealerRater.

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Horrible customer service and follow up

This chevy dealer has horrible service and has no communication between each other . Sales representatives have no athority or knowledge on how process goes , the team lead are no better , they are rude and try not to listen and work for you . The finance could not get the paper work correct and ran our credit 14 times for almost ten days and after the day we signed our contract with out our permission . The dealer then sent the sales person to our home to sign a new contract and knew nothing about the contract , he did not have the correct paper work . He said he would be back three days later , but the next day the dealer called and wanted us to go in . When the third day came manny said he would be here at 6pm , 6:36pm came and he showed . He then said he would like to go over the contract but knew nothing when asked and said we could read to be sure . When trying to talk to some one about our issues we were told we would get a call back or they were busy . I never got a call back. Even calling corporate they could not help . They are only about problems with the truck and the dealer is independent . . I would not recommend this dealer to anyone .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Great service

It was a great experience. The workers were very friendly and efficient. My car was ready faster than they had estimated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always treated like a VIP by Delano..

Treated very special .. they did above and beyond what I came in for .. they offered to wash my car for free and they cleaned it better than when I go through the car wash

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service. clean facilities

straight forward takes care of you right away and treats you with respect. Gets all of you're information right away asks the right questions gets you in to a car you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT SERVICE

WAS TREATED VERY WELL FROM THE MOMENT I WALKED IN. EVERYONE WAS VERY PROFESSIONAL AND PROVIDED EXCELLENT CUSTOMER SERVICE. THEY WENT ABOVE AND BEYOND TO MEET MY NEEDS. I AM VERY SATISFIED WITH MY EXPERIENCE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A genuine dealership The customer does comes first

The entire staff from day one was very helpful from Armando in sales, Julio the sale manger and Norma in finance, I felt welcomed never pressured.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service, clean facility

Employees are professional and nice and I would recommend using this facility for services. I got my vehicle back quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Clean and customer oriented

That any question I had was answered to my benefit.the staff was very pleasant and calm.they were patient. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Didnt wait around for hours.

Was showed different styles of trucks within my budget and to my liking. Stress free answered all my questions and I had many lol.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wayne Redick

Fast and Easy. The buying process was great. I had an issue with my vehicle and took it to the service department (brand new car). I was not happy with thier work. I had to bring the vehicle back for the same issue within 4 days of the first repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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