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Diamond Buick GMC of Alexandria

(76 reviews)
Visit Diamond Buick GMC of Alexandria
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–5:30pm
Tuesday 8:00am–7:00pm 7:30am–5:30pm
Wednesday 8:00am–7:00pm 7:30am–5:30pm
Thursday 8:00am–7:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 8:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
New (320) 421-0659 (320) 421-0659
Used (320) 421-0542 (320) 421-0542
Service (320) 421-0758 (320) 421-0758

Reviews

(76 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Diamond Buick GMC of Alexandria from DealerRater.

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Excellent service and love that they now me by name and...

Excellent service and love that they now me by name and all ways ask how I am doing and ask if there is anything they can help me with… that speaks millions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very nice people. I bought a 2015 Buick Lacrosse...

Very nice people. I bought a 2015 Buick Lacrosse approximately a year ago from Chris one of your salesman. He explained everything in detail and was one of the main reasons I purchased from Diamond. I hope you give him the credit he deserves. The car was also in excellent condition and I am very fussy. Sincerely Al Fischer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2021 GMC Terrain

Lucas was very knowledgeable, friendly and accommodating. He was very patient with us as we made our decision on what model vehicle fit our needs. He picked up on how we tend to keep vehicle for a number of years and shared with us the manufacturers warranty and extended warranty along with protective application to take care of the outside and interior of the vehicle. He took the time to show us around the showroom and introduced us to the service department if warranty or service work is needed. When the sale was complete he went through the vehicle demonstrating and having us demonstrate the various features of the vehicle. Lucas was was very sincere when he told us to be sure to call if we have any questions or concerns with our vehicle. We both highly recommend Diamond Buick GMC and our salesman Lucas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We're happy to see that your visit reflects these values and that Lucas assisted you in such a detailed and customized manner. Give us a call if you have any further questions! The Diamond Buick GMC of Alexandria Team

"Fun people to work with"

My wife had never had a brand new car and we went in there looking at "used ones". She test drove both an Acadia and a Silverado Crew. There was 1 car that caught her eye upon returning to the lot with the both the Acadia and Silverado. We ended up driving that Acadia before we left that night. I laid on thick that we couldn't afford a new car. I went back the next day and bought the car. The guys from Diamond worked with me to keep it a secret. It was kind of fun I told my neighbor Jason Thoennes who is the Manager there that she would likely be by in the evening to check this car we weren't going to buy "wink wink" I hadn't been gone from the lot 15 minutes and Jason called me and said that he had just seen my wife drive through. She came home sad because some guy named M Johnson had bought it. At least that is what my salesmen Landon and Luke had put on the window to throw her off if she did come through. That next Tuesday they delivered the car and the surprise worked. She had no idea. It was fun when the door on the shed open and there sat that beautiful car she had fallen in love with. It was fun to see her tears of joy as she walked around it! Thank-you to the guys from Diamond for making this such a memorable event for her! She loves all that shiny Chrome on the front and the heated seats! PS. I even got scrambled eggs, bacon and toast the next morning at 5 am. She said she couldn't sleep because of how excited she was!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience !!!

I just purchased a 2018 GMC Canyon SLT. It was a great experience and I would highly recommend Diamond Buick GMC. I feel I received excellent pricing for the vehicle purchased and value for the trade-in. You will not find a better Sales Consultant than Luke to work with. He immediately put us at ease, was very knowledgeable, answered all our questions and was eager to help us with the setting up of the vehicle. Luke and the people at Diamond's made the purchase of the Canyon easy and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If there's anything further we can do for you, we are happy to help!

drove 300 miles to see a car that wasn't there

I was interested in a particular vehicle and contact them to determine its status. I was informed it was available so I told him I would drive over the following weekend to take a look at it. The salesman texted me to confirm my request to see the car. I drove there to see the car, texted the salesman to see when I could look at it, and he said he would have to check to see if it was still available. Then no response. I drove to the lot, looked for the car, and could not find it. I then went inside and asked for the salesman. It took a while, but they finally found him out back somewhere. The car has been sold the previous Saturday and he thought he had texted me to let me know that. The Experience could have been better. It was lucky I was driving to another destination to look at another vehicle so all was not lost.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (888) 809-4696 to discuss your concerns, as your satisfaction is of utmost importance to us.

Service Work

They make it easy to get your car in, get the work done. Awesome experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Your satisfaction is important to us, we want to sincerely thank you for choosing Diamond Buick GMC. We look forward to your next visit!

GMC EXPEREINCE

pure professional, yet friendly and personal - a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience, Cathy! We are pleased our team delivered professional and personable service. Please don't hesitate to reach out if there's anything additional we can do for you!

Service for Sierra pickup

Always friendly and professional. I trust that the work is done right

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Dennis Linde, thank you for taking the time to leave a review for us at Diamond Buick GMC. We're happy we could meet your expectations!

Great Service & Sales everytime

The service department is the best in the tristate area. I would recommend calling Jeff or Bob to schedule any of your service needs today!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.