Reviews
Write a reviewGreat Service.
I recently had an unfortunate experience with my previously owned vehicle so I was browsing and thinking of purchasing a newer vehicle. I went to Usem to see what they could offer me. They worked with me to get my monthly payments to a price I could comfortably afford as well as worked with me to purchase my old vehicle for trade in. The dealership I bought my vehicle from previously was no where near as accommodating as Usem & I will be purchasing again in the future from Usem when the time comes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Loyd & Brian were very easy and fair to deal with. When we were ready to leave we discovered a burned out light bulb. they had the service department replace it & we were on our way in about 30 minutes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fair and Honest
Had my best car buying experience thus far. Salesman was honest and made sure he knew where I was coming from before he even talked numbers. Even bowled a turkey for a chance at extra money. Won the turkey and $90!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ford Escape purchase at Usem Inc. in Austin, MN.
My experience was very good from the time I was met at the door to closing with the finance manager. The salesmen and sales manager we quick and fair in their dealings. I will recommend them to friends, family and others I know that are looking for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good people, Helpful, no presure, Well recomended.
i liked coming into the shop. I called ahead about a used car and we got there it was out front ready to look at and test drive. No pressure from any of the salesperson or any other person.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great sales staff
Was a great buying experience. Sales person was knowledgable a great to work with
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We thank you very much for your kind words!
2010 SRX
Chase was a great salesman, very knowledgeable. Micheal explained things and was able to answer all of our questions. Great Team! Well worth the drive. We love our new vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
salesman was extra helpful
Lloyd put us in direct communication by phone with the former owner of the used car we were interested in and that person answered our questions about some history on the car. This info was then a part of our price agreement. Lloyd was both patient and helpful while we made up our minds and we DID purchase the car.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the Business, Hope you're enjoying your new vehicle
no worries, it's all good
Very good all around. My family has bought many cars from Usem's over the years. We have always been treated well and found their prices competitive and the people easy to deal with. Thanks again and keep up the good work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the kind words, we try !
Untrustworthy
This dealership has about ten or fewer employees working on any given day. I had been talking with them about purchasing a vehicle and had a verbal agreement that I would purchase and pick up a vehicle. However, when I showed up to purchase they informed me that they had sold the vehicle 10 minutes prior without informing me. They sold it right out from under me without any indication that our deal was no longer pending. These people are untrustworthy and will NEVER under ANY circumstances have my business. They are shady and should not be given any future business.
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
In response to lyds, the car did sell before they were supposed to buy the car. We at Useminc did everything possible to ensure that we found an alternative. After a couple weeks working with Lyds we at Useminc did find an acceptable replacement vehicle at a great price. Lyds DID purchase that vehicle from us. As this shows, Useminc will do everything in their power to turn a bad Situation.... GOOD.
