CarMax Raleigh

No communication, no response bad dealer. The website is no help. I wish there was a better customer service

Moe wow.....Sales guy is terrible, I've ordered a car from carmax 7-8days ahead of the time I would be coming into the dealership, submitted the required documents (They did NOT ask for PDF's online) However Moe requested them be pdf's once I got there after work....I asked Moe so IF you needed additional paperwork or adjustments, why not communicate that with a phone call before hand IF I made you aware I would be coming in later that day? He stood there lost-founded....I was very angry & walked out after the manager failed to come over and hear out the issue...Zero stars for the very poor concern, communication, something needs to really be done here at this sad location!

Requested additional detail info but never received reply or even acknowledgment of request. Carfax does not provide enough manufacturer’s detail and pricing is not as competitive

I received no response despite reaching out several times. I’m not sure what more I could do.

The dealership completely ignored every attempt to contact them on more than 1 occasion. Guess they do enough business to ignore inquiries.....even though the vehicles I inquired about were still listed as available. That means they don't need my money. I'll but elsewhere

Carmax is one of the WORST dealers in the USA. Terrible Cust Service. Dont Trust.

I won't buy a car from Carmax. I recently went to the Raleigh location to shop around. All of the car interiors were dirty - stained upholstery, what looked like spilled drinks that were never cleaned off several surfaces, and just an overall "used" appearance. And these were cars only 2-3 years old. Many of them smelled bad. One even had a cigarette smell still lingering! On top of that, the employees were incredibly rude and did not even greet us when we approached the counter. Why would I give them my business when other dealerships are more professional? Considering a car is a big purchase, I'll be shopping at a locally owned dealership.

Having purchased only new vehicles my entire life, I found myself in need of buying my girlfriend a certified used vehicle from a local Honda dealership. After the salesman ignored our desires and instead try to upsell us, however, we decided to try Carmax instead. From the start, Carmax offered a helpful hand online and friendly service over the phone: they were quickly able to find what we needed and provide attractive financing in a flash. (Thanks to you, Lesly.) Moreover, I found scheduling of a meeting to finish the deal at the dealership efficient. Once at the dealership, Haseam did well in helping us -- his knowledge and friendliness were impressive, especially since I havevworked in the service industry for many years . Because he did not try to upsell us, but rather did his best to educate us on what would work well, (coming in on his day-off to finalize the deal), I must commend Carmax and its associates for providing a memorable experience. Also, I was thankful that Dashau helped expedite the process when we completed the paperwork; what a breeze! Finally, I know I will come in buy my own used car in the future when my Honda Fit finally gives out. Thanks again, Carmax!

Excellent customer service! Worked with K.C. helped us look at and test drive over seven cars, ordered and transferred two and returned one. He was patient with us and made sure that we got exactly the car that we wanted!

Offered less than half retail value. Car in great shape, no defects, none listed by Carla, yet offer was 7000 for a car that is listed in a variety of areas of the country for on average $16,999. Thieves, and they are killing the used car market. Laughable offer they made with straight faces.