Sterling Motorcar

I’ve been a happy customer of Sterling Motorcars for over 20 years, and they’ve consistently gone above and beyond. Over the years, they’ve helped me choose both my own cars and my kids’ cars, and every experience has been smooth, professional, and enjoyable. The staff is knowledgeable, courteous, and truly takes the time to understand your needs. Whether it’s sales or service, I’ve always felt valued and well taken care of. Sterling continues to earn my trust, and I wouldn’t go anywhere else for a luxury vehicle. Highly recommended!

Took my son to get his first car. The salesman told me himself that the car needed a few things fixed and that it would be fixed before we picked it up. All they did was make the check engine light go off. Didn't fix anything. We spent almost $6000 on this car! I am taking this very personally as a parent! Now my 16 year old son has been stranded 2 times because of this LEMON!! come to find out online that it's been in 2 wrecks! When we contacted them about these issues (some of which are supposed to be covered by the warranty) they said that they can no longer help us because my son left a bad review! So basically, if you want to risk getting a very overpriced car that will have 18372 problems that they will not fix even though you have a warranty!! Btw.. we just got this car last week!! Shouldn't be breaking down this fast! xxxx! JUST DONT DO BUSINESS WITH THESE PEOPLE! THEY ARE LIARS!! AND DON'T CARE ABOUT MY 16 YEAR OLD SON BEING IN A SAFE VEHICLE!!

The transmission needed replaced and Blake and his father took care of replacing and am enjoying the car. They treated me outstanding and really appreciate they stood behind the sale. Would definitely reccomend Sterling to anyone.

Second vehicle I’ve purchased from Sterling dealership, the service is impeccable. Affordable high end vehicles. I would highly recommend.

Brad was the person who i dealt with when buying my car. He was professional and very quick and easy would highly recommend to anyone

Friendly, helpful people from receptionist to sales staff. Low pressure honest operation. Very smooth, no hassel purchase.

Salesman Brad was awesome delivered everything he said he would! Cars great wife and I love it! Have already let friends know where to go for a great used car!

Excellent and knowledgeable service. Were very accommodating. Highly recommend and would deal with them in the future.

During the first week of JUL2024, my 19-year-old son discovered Sterling Motorcar had a 2017 Volvo S60 listed on their website. My son loved this car and had been saving his money to purchase a car. During the second week of July, my son called Sterling a couple times expressing interest in the car. My son asked the dealership if we could take the car to a local mechanic on Saturday 13JUL2024. The employee said that wasn’t a problem. My son told the employee we would be driving 4 hours to the dealership that Saturday, 13JUL, specifically to see this car. At 8:00am, on Saturday 13JUL2024, my son and I headed out on the 4-hour drive to Sterling Motorcar. We arrived at the dealership at noon. We met with an employee, explained why we were there and asked if we could look at the 2017 Volvo S60. After walking around the car, we went back inside and asked if we could take the car on a test drive and have our mechanic look at the car. The employee said yes. We arrived at our local mechanic around 12:45-1:00pm. The mechanic began his inspection, and after about 30 minutes he said he needed to show us some error codes on the car. Our mechanic showed us approximately 12 different error codes, some were battery related, others were not. Our mechanic also noted the front rotors needed to be replaced. Our mechanic said it was possible the error codes were not cleared, and with the car sitting for an extended amount of time, it’s possible the car never had a chance to reset. Our mechanic advised us to drive the car on the freeway for a while and see if the codes would reset. Our mechanic gave us a scanner to use for our test drive. My son and I headed out and drove all over town, on the freeway, etc. After an hour of driving, the scanner said the codes were still there. My son was devastated but felt we could speak with the dealership and see if we could negotiate during the sale. My son really liked this car. We drove back to the dealership and sat down with an employee. As I began describing the issues with the car, another employee interrupted our conversation to ask if we were talking about the Volvo. I said yes. He stated the owner of the dealership had sold the car. I was bewildered. My son asked if they would reconsider, but the employee said no, the car had been sold. I asked how was it possible to sell a car while it was on a test drive with another customer? I was absolutely furious with Sterling Motorcar’s lack of morals. It is clear these issues stem from the top as employees tend to mimic their leadership. How does someone sell a car while it is out on a test drive with another customer? Granted there probably isn’t a law forbidding a dealership to practice such deplorable behavior, but clearly this dealership is unethical. A man is only as good as their word, and clearly, Sterling Motorcar has shown their word is useless. A company cannot sustain its business when they treat customers with such blatant disregard and immoral turpitude. It is clear, based on numerous customer reviews over numerous websites, Sterling’s customer service and questionable ethics are not up to par. Additionally, as I read the complaints on multiple websites, this company has been lacking for an extended period of time. Clearly, something needs to change. According to Francis (2017): Good customer service keeps customers coming back. Bad customer service keeps customers away. It is important that a business have effective and pro-active customer service personnel and a good policy. Keeping customers happy and getting them to tell others about the great service they received, will propel a business forward, whereas a company's lackluster customer service policy will damage the reputation of the company in several ways. Ultimately, bad customer service can cause the closure of a business. Obviously, Sterling Motorcar will survive without my family’s business, however, this company will not sustain longevity.

For six weeks, this woman and the GM have been jerking me around. They told me we had a deal. I was trading my Rolls-Royce and this is been going on for six weeks. I said fine. I would like the province warranty. They said no problem we will send you all the email paperwork get it back to us four weeks later still no paperwork, I finally called them and the GM decides he can’t do the deal because he don’t want to certify the car that they’re selling on their lot by the way it was over $150,000 with taxes and they want to sell you garbage because he doesn’t want to fix it and certify it so it runs properly. This is the type of business That they are avoid them they are pieces of xxxx