CarMax Gulf Freeway

We received great and personable customer service from the very beginning. My car buying experience was easy and time efficient. Rene took the time to listen to what I was looking for and wanting and ensured we found the perfect car for me.

Made my car buying experience the most easiest on 20 plus years of buying cars!

If I could give zero stars I absolutely would because this is the worse car buying experience I have ever had. I argued with them for over a month about a vehicle they sold me that was messed up and had been in their own repair shop numerous of times since May 9 when I purchased the vehicle from them. I bought a Kia Carnival from them and drove it home on a Saturday and it messed up on Sunday and I have had nothing but issues with the vehicle since we have purchased it. When i say numerous of times we are talking about 4 or 5 times in less than a month and i drive 2 hours one way to drop off and pick up the vehicle. I have gotten corporate involved, called the BBB on them and also called a few other places to let the what kind of things are happening. Gulf Freeway store is the absolute worse place ever. Once again if I could give zero stars this store would have gotten zero they are not a good place to buy from.

I purchased a Toyota Venza from CarMax Gulf Freeway and had a very positive experience. The staff was friendly, the buying process was easy, and there was no pressure. Everything was explained clearly. I would definitely recommend this dealership.

Tony was great , patient , calm and was in tune with exactly what I was wanting.

Easy, fast, punctual, very informative, very friendly with an amazing attitude! Great vehicles and highly recommended!

I hate shopping for cars at dealerships. At CarMax on Gulf Freeway, Omar made my husband and I feel confident about our purchase. We didn't feel pressured or left wondering about any extra fees. Omar explained the whole process, showed us all the cars that we wanted to see and test drive, and we left with the car that we wanted.

I like that they worked with me and they were very professional and the helped me online roo find what I wanted

My time with Omar at CarMax was amazing. He was super helpful really quick and knew all the right answers to give me! Thanks again Omar!!!

This is my second car purchase from Carmax and the first purchase. I expected it to be very simple as I pay cash for the car this time around because I had not financed a car in decades. I decided to finance it and I cannot tell you I did everything over the phone and I went in there and picked up the car the next day it could not have been any simpler. I appreciate it not being haggled and followed around, but also offered assistance as I needed it. If I can give it 10 stars, I would.