CarMax Gulf Freeway

The dealership itself is nice with big selection of cars but the sellers aren’t very good. The dude I was with would constantly walk off to talk to coworkers or even take personal calls. I could tell I was just a sell to him that he didn’t care

The process of buying my Truck online was simple and easy. But once we got to CarMax to sign the paperwork the Sales Lady (can’t think of her name) kept pressuring me to buy CarMax Warranty. I repeatedly said No thank you I’m not interested. After about the 4th time of her asking she finally understood that I wasn’t interested. Other than that everything was smooth sailing!!

Tried to sell my 2016 Nissan 370z convertible and went through the CarMax website and received an offer of $21,400 went in to discuss the sale and the offer was changed to $16,400. The car is in excellent shape, extremely low miles at just under 26000 miles, sport touring package and z rays wheels. I left their established realizing that the initial offer was just to get us in the door. This is a poor business practice and on that basis I will never do business with carmax.

Great salesman and great service! Eddy is the best! This is my 4th car from him.

I was able to complete my purchase online with the help of Matt zoom from North Freeway. Miss Barbara and financing was amazing great personality very welcoming very informing. Does everything you’d want in that experience we got from her.

Excellent car buying experience. Quick and easy. My salesman Chris Augustin was great! Highly recommend buying here.

We received great and personable customer service from the very beginning. My car buying experience was easy and time efficient. Rene took the time to listen to what I was looking for and wanting and ensured we found the perfect car for me.

Made my car buying experience the most easiest on 20 plus years of buying cars!

If I could give zero stars I absolutely would because this is the worse car buying experience I have ever had. I argued with them for over a month about a vehicle they sold me that was messed up and had been in their own repair shop numerous of times since May 9 when I purchased the vehicle from them. I bought a Kia Carnival from them and drove it home on a Saturday and it messed up on Sunday and I have had nothing but issues with the vehicle since we have purchased it. When i say numerous of times we are talking about 4 or 5 times in less than a month and i drive 2 hours one way to drop off and pick up the vehicle. I have gotten corporate involved, called the BBB on them and also called a few other places to let the what kind of things are happening. Gulf Freeway store is the absolute worse place ever. Once again if I could give zero stars this store would have gotten zero they are not a good place to buy from.

I purchased a Toyota Venza from CarMax Gulf Freeway and had a very positive experience. The staff was friendly, the buying process was easy, and there was no pressure. Everything was explained clearly. I would definitely recommend this dealership.