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CarMax West Sahara

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)
Visit CarMax West Sahara
Sales hours: 11:00am to 7:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm
(702) 475-3106 (702) 475-3106

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarMax West Sahara from DealerRater.

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Customer Service???

Today (12/20/12), I visited this dealer because I had my eye on a used ram truck. I departed the dealer because I was not satisfied with the service. I walked right to the desk asking for salesman to view the truck. I noticed 2 or 3 salesmen standing on the opposite side the desk hanging out and the first gentleman that walked by was asked by the clerk to assist me. He had this look like he had something far better to do, possibly join the other salesmen productive activity. As we're looking for the truck first thing out of his mouth was "How's your credit?" Now I've purchased a several vehicles and understand this is apart of the process, but it appeared as though he w asked questions to decide how much time he was willing put in. While viewing the truck he gave absolutely no info about the vehicle and was on the phone the entire time. The split second he was off he tells me his next appointment had arrived. I wanted to have my car appraised, but he offered to find someone else to do it. By now there were now 5 salesmen hanging out inside and apparently none of them were "available" so he offered to put me on the waiting list while there were so many employees doing nothing! I respectfully declined and stated that I'll find the truck somewhere else and spend my money where I'm offer "actual" customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Perry, I noticed your comment on our Facebook page as well. I just wanted to reiterated that we are sorry you had poor experience. We want all of our customers to have the best car-buying experience possible. I will make sure the appropriate people see this feedback so we can grow. Thanks, Bridget