CarMax Independence

My sales associate Chris was amazing! However everyone other aspect of my experience was less than satisfactory. I placed a transfer order and paid for it on August 22nd and the estimated date of arrival was 8/31-9/7. I called on 9/10 after receiving zero communication from the dealership about my transfer and could not get an answer. I called back on 9/17 and was told there was a title issue but that they had received the title that week so I could come pick up the vehicle. I purchased the vehicle on 9/17 and on 9/18 it wouldn’t start. It was apparent the battery terminal had been messed with and the vehicle I purchased had less than 5,200 miles on it so the battery should have been replaced. I called and spoke to Kiyah and was told I could return the car or bring it in for service. I had to explain multiple times it wouldn’t start. She also stated it wasn’t their issue because they had only had the car on site for a single business day to which I told her that they had the car onsite for almost three weeks. She told me that she was in charge of reviewing titles and should have called to update me on the delays but didn’t. I was told I would get a call from Mr. Evans in the service department on 9/20 and it’s 9/25 and I have yet to review any communication. Chris was exceptional to work with but the remainder of the staff that I have interacted with has been dismissive and not the least bit professional or proactive so I would not recommend this option to anyone in the market for a new car nor will I consider Carmax in the future.

This is our 5th Carmax purchase, but our first at the Independence location. Rocky was amazing & helped me find my dream car. The process is simple. I pre-authorized my financing online, so the process was quick. All of the employees are friendly, informative & not pushy at all. Always a great car-buying experience!

I'm already a repeat customer and I plan on using them next time. Staff was friendly, customer oriented and efficient.

They gave me an out door price for a vehicle. I agreed to that prize and then after that, I sent them a copy of the check they approved that then after that, I drove three hours to get to the dealership and hand them the same check and then after that, I bought the car. Drove three hours to get home the next day they call me and say your $900 short it was a miss site on our part. Sorry about that. Everything else was great but it felt like Behne switch.

I had a very good experiance and would sent friends to you allfor a car

It's our 4th purchase here, and won't be or last. They make the car buying experience as simple and easy as can be!

Rocky was my salesperson and was incredible throughout the process. the title had to be flipped causing a delay on my car being purchaseable but he was able to refund the $1300 shipping fee as a concession. I would recommend Rocky if you come by a car here at Carmax in Independence, MO. After the Sale has been not so great. The BMW i bought sprung an Oil leak 5 days after. and unfortunately i had to have the car towed, which to Carmax's credit, they are covering and will presumably cover the costs of repair and the loaner as part of the 30 day warranty. what sucks is that i will have to wait at least 4 business days for them to even look at the car and determine if its a simple fix they can do in house, or if they will have to outsource the issue and repair to a 3rd party who specializes in european cars. time will tell.

The day of sale went well with Rocky as our salesman. The after-sale service has been terrible. We were given the wrong copy of the Application for Title, they sent a $1489 check for the refund of our extended service contract from our trade-in, CarMax then recalled the refund check which caused my debit card to be declined. As of 6/14 still no explanation why the refund check bounced. This was our 4th vehicle purchased from this dealer, VERY unlikely to be a 5th!

We have had a lot of problems with our used BMW in the first month. Right after pickup we noticed one of our mirrors would not adjust. A part had to be ordered to fix it which they did. At the same time they had to fill the windshield washer fluid thinking someone had forgotten to fill it initially. Two weeks later it is empty already and we found a leak. Also, the car was advertised as having apple carplay. We pointed out to them that we couldn’t get it to work and they handed us a sheet printed from a google gemini inquiry. We had already tried everything on the sheet and so I reached out to BMW and was told it didn’t have Apple CarPlay and it could not be added.

I really like how you're able to browse cars without someone bothering you and that everything is straight forward