CarMax Independence

Rocky was my salesperson and was incredible throughout the process. the title had to be flipped causing a delay on my car being purchaseable but he was able to refund the $1300 shipping fee as a concession. I would recommend Rocky if you come by a car here at Carmax in Independence, MO. After the Sale has been not so great. The BMW i bought sprung an Oil leak 5 days after. and unfortunately i had to have the car towed, which to Carmax's credit, they are covering and will presumably cover the costs of repair and the loaner as part of the 30 day warranty. what sucks is that i will have to wait at least 4 business days for them to even look at the car and determine if its a simple fix they can do in house, or if they will have to outsource the issue and repair to a 3rd party who specializes in european cars. time will tell.

The day of sale went well with Rocky as our salesman. The after-sale service has been terrible. We were given the wrong copy of the Application for Title, they sent a $1489 check for the refund of our extended service contract from our trade-in, CarMax then recalled the refund check which caused my debit card to be declined. As of 6/14 still no explanation why the refund check bounced. This was our 4th vehicle purchased from this dealer, VERY unlikely to be a 5th!

We have had a lot of problems with our used BMW in the first month. Right after pickup we noticed one of our mirrors would not adjust. A part had to be ordered to fix it which they did. At the same time they had to fill the windshield washer fluid thinking someone had forgotten to fill it initially. Two weeks later it is empty already and we found a leak. Also, the car was advertised as having apple carplay. We pointed out to them that we couldn’t get it to work and they handed us a sheet printed from a google gemini inquiry. We had already tried everything on the sheet and so I reached out to BMW and was told it didn’t have Apple CarPlay and it could not be added.

I really like how you're able to browse cars without someone bothering you and that everything is straight forward

I worked with Rocky. I felt comfortable not pressured he helped me find a vehicle according to my needs a in my price range. Test drove two cars. Found what I liked, was a quick and easy process.

Austin was great and the whole experience was easy. After the test drive we were paid and out of there in under 30 minutes, so it is way easier than I remember traditional car dealerships being. Overall, everyone was nice and the the whole transaction was smooth.

Salesman was nice and not too pushy. Wish he had known more about the specific car and shown me how things worked in the car

Everyone I worked with was beyond helpful! This made my car buying experience quick and easy! I love my new car and trust my Independence MO carmax crew!

Great experience from start to finish. The pickup was sold with only one key and no remotes but the dealership assisted us in getting the replacements. Easiest purchase of a vehicle I have ever had.

The process was almost effortless. The website made choosing my car easy, and gave me confidence in the car I chose.