Toyota of Boerne

I bought a Certified Pre-Owned 2023 Tacoma from Vic Vaughan Toyota of Boerne and had problems from day one (07/23). I was pressured into a late-night sale and didn’t have a chance to fully inspect the truck. Right after purchase, I found electrical buzzing, bad alignment, exposed wires, broken speakers, and more — yet it somehow passed their 160-point inspection. I brought it in for repairs, and not only were some things still broken, but new issues showed up. I later found out the audio shop they claimed to have used hadn’t even received a work order. When I confronted them, the manager (Larry Horn) was rude, dismissive, and nearly started an argument — I honestly wonder if I was treated that way because I’m a woman. Eventually, I took it to the same audio shop myself, and they found the wiring issue right away. I had to pay for it out of pocket because the dealership refused to cover it. Bottom line: poor inspection, bad communication, incomplete repairs, and unprofessional management. I wouldn’t recommend this dealership to anyone.

Andrew Morgan went out of his way, was very friendly and knowledgeable. Made my car buying experience very enjoyable!

Sean DiMarco is a great salesman and goes the extra mile for everything the customer can ask for. Go to him if you are needing to purchase a vehicle.

Sean DiMarco did and excellent job of showing me the cars I asked for. He did not push anything I didn’t ask to see. Answered questions and was patient.

My mother-in-law’s experience with Toyota of Boerne was nothing short of frustrating and unprofessional. She had to drive to the dealership twice, wasting valuable time and energy because of their deceptive sales tactics. The finance team pressured her into signing documents without fully explaining important changes to the contract, causing confusion and distress. She was never properly informed about critical details that significantly affected her purchase. When she returned to the dealership to address these issues, she was told to speak directly with the director. However, the receptionist instead called the same finance manager who had originally mishandled the situation—clearly trying to avoid letting the director find out what had happened. This lack of transparency and apparent cover-up was very disappointing and unprofessional. After an extensive hassle and many phone calls, they finally resolved the problem. However, throughout the entire process, the staff were rude, dismissive, and unhelpful. Additionally, they gave her a USB drive containing another customer’s private information, which is a serious violation of privacy laws and shows gross negligence in handling sensitive data. Overall, Toyota of Boerne’s behavior reflects a lack of respect for their customers and disregard for ethical business practices. This experience has left a very negative impression, and I cannot recommend this dealership. Anyone considering doing business with them should be cautious, thoroughly review all documents, and be prepared for potential issues.

My mother-in-law’s experience with Toyota of Boerne was nothing short of frustrating and unprofessional. She had to drive to the dealership twice, wasting valuable time and energy because of their deceptive sales tactics. The finance team pressured her into signing documents without fully explaining important changes to the contract, causing confusion and distress. She was never properly informed about critical details that significantly affected her purchase. When she returned to the dealership to address these issues, she was told to speak directly with the director. However, the receptionist instead called the same finance manager who had originally mishandled the situation—clearly trying to avoid letting the director find out what had happened. This lack of transparency and apparent cover-up was very disappointing and unprofessional. After an extensive hassle and many phone calls, they finally resolved the problem. However, throughout the entire process, the staff were rude, dismissive, and unhelpful. Additionally, they gave her a USB drive containing another customer’s private information, which is a serious violation of privacy laws and shows gross negligence in handling sensitive data. Overall, Toyota of Boerne’s behavior reflects a lack of respect for their customers and disregard for ethical business practices. This experience has left a very negative impression, and I cannot recommend this dealership. Anyone considering doing business with them should be cautious, thoroughly review all documents, and be prepared for potential issues.

If your looking to buy a vehicle go over to Toyota of Boerne ask for Jorge Acosta one of the best sells person I’ve meet. Takes the time to help you find what you are looking for.

Wonderful. Victor Gutierrez made the process effortless and hassle free. We drove a very nice luxury Camry and bought it on the spot. Victor’s knowledge of the vehicle was extensive. Will definitely buy at Toyota of Boerne again. Thank you Victor! Our financial advisor, Esteban Guerra, was very professional also. He helped us navigate our warranty decision. Thank you! Allison and Robert Wiggins

AJ Bonner of Toyota of Boerne was very nice and professional and confident this morning while servicing my vehicle. It’s hard workers like himself that keep us coming back and wanting us to purchase my vehicles in the future from Toyota of Boerne

Erik Ramirez was one of the best salesman I've had the pleasure working with. He went above and beyond to help us get a car for my wife. He worked with us in achieving the price point we were aiming for without adding extra years to our payment. Buy with confidence with him you will not be let down I promise you. Thanks again Erik!