Midway Ford

Scheduled service and when I brought my truck in, the service writer said "my mechanics leave in 15 minutes for the day". Then he says Ford forces us to use the on line scheduling. I had already set up a rental so I asked if I could leave the truck, he agreed to get it in the next day. The writer also said it would be a couple of hundred to diagnose the problem and it was closer to $300. The truck was done the next day but I had already left town for a 3 day weekend. When I picked up my truck, it had been left unlocked for the 3 day weekend and wasn't washed, which I was expecting. Not going back, my truck is in need of the same service and not sure if it's a new problem or the same one that I paid to have repaired. Had a chance to "WOW" a new customer but blew it.

Helpful in assisting with any concerns to be looked at. Service scheduled promptly and provided transportation to and from work.

The person behind the counter was nice. My recall issue required the dealer to keep the car for multiple days because the service techs on duty weren't qualified to do the repair, but I received a loaner vehicle and was fine with that.

Steve Olson is my new go to guy for service. The wheel on my Escape was cracked and he went out of his way to explain the dangers of a cracked wheel to me, then went out of his way again to get me a great deal on a new wheel (which was surprisingly expensive at first). Honesty with a beautiful smile.

We have just purchased another work van for our family plumbing business. We had another hassle free experience for the purchase. A big thanks to Steve Lecher in sales, who I would highly recommend and Greg for coordinating the financing.

Due to some sub-par work done by another dealer, I found myself 300 miles from home late on Saturday afternoon (10/17/15) in need of a part. Although the service area was closed, when I described my situation the dealer staff on duty tracked down Dave Gerlach the parts manager. He was kind enough to break away from family time to come and help. He got the part, made the replacement and even gave me a quart of oil! They did not have to do this, especially given that none of my problem was their responsibility, but they put the customer first and covered it! This literally saved our weekend trip to the Twin Cities. THANKS SO MUCH!

Good timely service. I appreciated the shuttle ride home after delivering the car, since it would have been difficult timing otherwise.

Excellent service. Mark B was great to work with and my service was quick.

All around pleased with the service time on my Ford Focus hatchback. Waiting time is always shorter then they tell you which is great. So far I have no problem with Midway Ford or those who work there. :)

Went in for a battery problem. They solved the problem, fixed a recall issue at the same time and had the vehicle ready in less than two hours. Well done Roseville Ford!