Schaumburg Kia

It was good and prompt. Although it would have been better if there was an adjustment on the tire repair since I spent over $700 a few days ago on 30K mile service plan .

I brought my 2017 Kia Sedona (60k miles) to Schaumburg Kia for scheduled maintenance and diagnostics. I chose this dealership and drove far to get a better service quality. On the contrary, my experience was very disappointing. I was not greeted at my appointment and had to find a service manager myself. Promised updates on diagnostics and service completion never came; I had to call myself instead. At pickup, my service advisor was gone, and billing had to be handled by someone else. My requested diagnostics apparently were ignored, yet I still had to leave with the same engine problem plus a new issue — fluctuating idle. Under the hood, I found coolant leaks and scratches on trim, suggesting careless work. Overall, communication, diligence, and quality of service were seriously lacking. I cannot recommend this dealership’s service department based on this experience. Date: 08/22/2025. Service tag: 7292

VERY DISAPPOINTING! Found a 2025 Kia Sportage X-Line that I liked and submitted a credit application. Got a call from Devarj (super nice guy - the 1-star review has nothing to do with him; it has to do with the dealership and the finance dept). He calls and says it was approved with $8000 down. I tell him I'm not putting $8,000 down and another dealer up the road approved me with ZERO down, and I'm looking for the same thing. He then calls me back and tells me they have me approved with ZERO down on the 2020 Ford Escape Hybrid (blue with 69K miles - open recall for replacement of the ENGINE BLOCK) or $1500 down on a 2023 Kia Sportage LX with 33K miles WITH A HUGE RIP IN THE DRIVERS SEAT. (that they offered to fix finally) I then picked out a 2023 Kia Sportage X-Line with 70K miles that was priced at $21K and they wanted $4,000 down.... however, the 2020 Escape with 69K miles that was priced $466 less than the Kia, was able to walk out the door at ZERO DOWN! I tell them no I'm not doing that. They offer to fix the seat in the Kia and then say $500 down only. NO! I'm not doing that either. My credit is in the high 600's and TWO other dealers I've been to have me approved with ZERO down. They then tell me... well you can take the 2020 Ford Escape for ZERO down... it only needs to go to Ford after I buy it to have THE ENTIRE ENGINE BLOCK REPLACED UNDER WARRANTY! They were trying to FORCE ME into buy something that needs a new engine, so they don't have to deal with it. I currently drive a 2019 Tesla Model 3 Performance that is PAID OFF, I'm not desperate to buy a car, I wanted a second car for the winter that was under CPO warranty. Not the problem child car that they can't sell. After everything is said and done, it's clear to me they just wanted to unload the Ford Escape and hoped with ZERO down ONLY on this one, that I would take it! I would avoid this place! They will do anything they can to force you into buying the car on the lot that nobody else wants.

It was the worst car buying experience I ever had. The place was dirty, the salesman was new, and never even told me how to turn the radio on. I was referred by GM from another dealership, to ask for the sales mgr named Tiffiny. She never returned my calls, and three weeks later she called back. I leased the car, and very happy with it, but very unhappy with Tiffiny, whom I called Three times and left 3 messages. Because she never answered my messages, I called her boss Rickie Perez, whom I left 3 messages, and never got a call back from either one. I will never lease a car from a Bob Rohrman dealership again. I am a retired Chicago policeman, and on 80% Disability V.A. I will spared the word, of how I was treated. Please make sure that there bosses read this.

Currently under construction so some customers didn?t understand to pull their cars out of the way when they went in the trailer. A sign should be posted as such.

Only reason why I gave facilities a lower score is because they were going through a lot of construction and we were in a temporary location. But they went out of their way to make sure everyone was comfortable.

Great service, great staff Always bring my car here for routine service Thanks for providing a timely and professional experience! You make having your car serviced a pleasant experience!

Service with jeffer was very excellent, everything it was done in one hour i recommend kia in Schaumburg. Nice people. To work with, see u nex time for service Thanks

Excellent service, very knowledgeable of any questions I may have. Always friendly and a pleasure when in the waiting area. Clean environment since I usually do work when I come in. Thank you to the Kia Team

I was visiting Chicago from out of town. My air conditioner went out and it was very hot. I also had a 7 hour drive back home. I took my car to this dealer. I had purchased the extended coverage but they said a rock went through the compressor so I wasn’t covered. They told me at the dealership I could submit a claim with my auto insurance. It was a Friday afternoon and I needed to get back home so I told them to go ahead with the repairs. It was almost $5500. My auto insurance is now saying it was not a rock. It should have been covered under warranty. My local Kia dealer is saying I got taken and it shouldn’t have cost me even half what I paid. I would never recommend this deal. They scammed me for thousands of dollars. I was out of state and had no other options. I will never buy another Kia and would not recommend anyone trusting this dealership.