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BMW of Freehold

(2,447 reviews)
Visit BMW of Freehold
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (866) 455-9971 (866) 455-9971
Used (888) 537-5344 (888) 537-5344
Service (866) 365-0680 (866) 365-0680

Reviews

(2,447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Freehold from DealerRater.

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Great service

Superior service 1st Class treatment Allen Gin is a gentleman who goes above & beyond to provide awesome service The young men who work in service are very polite & efficient The “tire expert is always so friendly & kind Fernando is a genius

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lola, thank you for the 5-star review! We're so glad you enjoyed your service visit with Allen and the rest of our team!

One word EXCELLENT!!!

My salesperson, Richard Henriquez was a pleasure to deal with. He knew his product, got us the car we wanted and an all round gentlemen to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We're glad you enjoyed your experience with Richard!

New car purchase

I visited Freehokd bmw this past Saturday At that timeI was introduced to Kyle Gries. He was professional, courteous and very helpful putting me in my dream car . I would highly recommend Kyle and this dealership to fill all your auto needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this fantastic review. We’re delighted that Kyle provided you with top-notch service, and he will certainly appreciate your recommendation!

Kyle is great!

I would definitely recommend Kyle, he is professional and extremely knowledgeable. Kyle was patient will all my questions and helped to make the best deal possible

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review! Kyle will appreciate your kind words and recommendation. Please come back to see us again anytime!

Excellent service and communications

Excellent service byBMW assist. Road service. Towing and by the dealership Was able to get timely service and arrangements to pickup the car in great condition

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review!

2007 Z4 Service

Tony was honest and thorough. He kept you informed throughout. Explained what was needed to correct the issue and labor involved. Issue was diagnosed and corrected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review! Tony will appreciate your kind words. Please come back to see us again soon!

Excellent Sales Service:Bought Two New BMWs from Nick Lichaa

Our sales expert, Nick Lichaa, was excellent. Totally professional; great guy; very diligent. I came in to BMW Freehold to buy an X3 for my wife. That experience (and car) was so outstanding, that I returned to Nick a month later and bought a 530 for myself. I had never purchased a BMW before. Ask for Nick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the stellar, 5-star review, Frank! We're glad you had a great experience with Nick. Enjoy your new BMW!

Great Service Department!!

Best service experience I've EVER had. This is the first BMW I've ever leased from this dealer, and it's because of the EXCEPTIONAL service that I and my car receives, i'll be back for again when my kids start driving and need a cars. They're head and shoulders above all others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review, Judith! We are so glad you had such a wonderful service visit. We look forward to seeing you for your next purchase!

Excellent Dealer for USED as well as NEW

I have been driving a BMW since 2011. Actually went to Germany to pick up my car. When it came time to trade it in and get another, I decided to get a used 528 this time. I looked all over and BMW Freehold had the MOST and the BEST selection of 3-year old 5s with low mileage. When I arrived late on a Thursday night, I was greeted my Kyle Gries. As I approached the cars, they looked way BETTER in person than they did online. They had a dozen 2015 5-series sedans, with 20k to 30k miles. All were in incredible shape. Carfax showed the cars were leased there, serviced there, and returned there. In under 90 minutes I took a test drive, Kyle had presented a good offer on my trade, plus a good offer for my new car. Paperwork was signed. I picked the car up a few days later. Their detail team had it looking brand new. Call Kyle, he will take care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Chris, thank you for the excellent review! We're so glad Kyle took great care of you during your visit!

Horrible service

Left car on a Sunday night for a convertible sensor. Got it back Wednesday and it was filthy. Noticed a receipt left in the car. Looks like someone used my car to go get pizza the day before it was ready. The service paperwork showed 25 miles were put on the car. Called the dealer and sent them pictures of the car and pizza receipt. Their answer was there was a mistake on the paperwork and they only put 3 miles on the car and the receipt fell out of the pocket of the technician who worked on the car. They offered to rewash the car. Does anyone buy this explanation. How about showing the cctv footage to back up your story

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to provide feedback! I’m sorry to hear that you had a frustrating experience with your service appointment. We make it our goal to continually live up to the trust our customers place in us. I truly appreciate your business and would be grateful for the opportunity to speak with you directly to learn more about your experience and hopefully earn back your confidence. Please contact me at 732-984-6041 or email me at fghusson@dchusa.com at your earliest convenience. I look forward to hearing from you. Sincerely, Frank Ghusson, Fixed Operations Director