Reviews
Phenomenal Service From Start to Finish!!!
Bought a 2021 Cadillac Escalade, from start to finish their service was excellent. They spent time with us to ensure we understood everything we were signing and to ensure we understood our vehicle in great detail.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chelle, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Tom Kelley Cadillac! Sincerely, The Tom Kelley Cadillac Team!
Happy customer
Jason went above and beyond to make sure we got exactly what we wanted! Everyone was very friendly! Love my new car! Thanks so much
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brandie, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Jason went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Tom Kelley Cadillac Team!
President
I want to thank Jason Alt and all the Kelley Team that made our third deal with them go so smoothly. Our new Escalade is our 4 th one and we so enjoy them . My family has been Cadillac customers since 1964 and buy a lot of other GM American made vehicles . Kelley Cadillac in Ft. Wayne and all the Kelley family is the best Auto dealers I've dealt with in My life and will continue to be for the years to come. ML
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, The Tom Kelley Cadillac Team!
Terrific
Both personal and professional a very rewarding experience and highly recommended. The entire dealership operated as a smooth team and made the entire experience effortless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Tom Kelley Cadillac Team!
Cadillac Escalade purchased
Great staff, very friendly staff. The management was top notch and Jason Alt even got me taken care of while he was on vacation. This is what it’s all about.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Tom Kelley Cadillac Team!
Outstanding results
Again top notch. My salesman Bill is an All Star. I would recommend Tom Kelley Auto to any of my family and friends. Extremely professional and helped me find a used car that fit my budget and my taste.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What an enjoyable review to read! It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling satisfied. Don't hesitate to call or message us should you have any questions. Sincerely, The Tom Kelley Cadillac Team!
Customer
Great customer service nice friendly people, this was a great experience. Sarah Smith great working with you. Will be coming back for my service needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reviews like yours are truly a breath of fresh air, Tonya! Sarah is truly an invaluable asset and we appreciate everything that she does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Tom Kelley Cadillac Team!
Excellent experience!
Chuck is a great guy and made our car buying experience an excellent one! I highly recommend Tom Kelley Cadillac for your next new or used car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Paige, we are happy to hear your time spent with Chuck was pleasant. Congratulations on your new car! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, The Tom Kelley Cadillac Team!
New car buyer - Jaguar
Staff was excellent. Technically competent and patient with transaction. Interested in finding the right vehicle, more than a sale. Great instructions on use of car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Tom Kelley Cadillac Team!
Customer
I'd like to thank, Chuck Roth, for his service to me as a customer. He treated me very nice, and he made my experience smooth and easy, no pressure at all. To top it all off, I drove away in a wonderful Cadillac. Tom Kelley Cadillac, really is the " Mark of Excellence".
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi and thanks for the great feedback! We're very happy that Chuck was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Tom Kelley Cadillac Team!