Browning Mazda

I came in on a Thursday to test drive and purchase a preowned car I found online. The test drive took less than 20 minutes. The rest of the 2 1/2 hour visit was spent on with the sales team. Browning Mazda uses all of the old school tactics that make people hate car shopping, starting with the chicken scratch offer that gets taken to the Wizard of Oz somewhere "in the back". Although I was paying cash for the car, they tried desperately to get me to fill out a finance application. When Dimitri, the finance manager on duty, came to bring me the final numbers, I noticed that Browning had added in $12,000 of extras. Dimitri told me that these were standard on all cars sold at Browning, new or used, and that they were already installed and could not be removed. He went on to say that he would sell me the car for $1 if he could. I did not appreciate the patronizing hyperbole nor the distraction from the bigger issue - a falsely advertised price online that did not reflect the so-called mandatory upgrades that were supposedly already installed. As it turned out, all but $500 worth of these "upgrades" were not in fact installed. I left $3500 in cash that night and returned with a cashier's check two days later to pick up the car. Although it was a Saturday and the dealership was overflowing with waiting customers, there was only one finance manager present. This should have been a quick transaction as I had already completed all paperwork. I was given excuse after excuse for the delay. Only when I asked to see the general manager after 90 minutes of waiting, did they come out with my receipt and keys. The general manager never showed his face.

As I have said before, Browning Mazda doesnt set the bar, they are the bar. They are the best, and trust me when I tell you Ive checked out most of the Mazda dealerships in the Los Angeles County region. As a high mileage driver whose car is what provides the income, it is critical my car be in top condition, comfortable, and reliable. Having my Mazda and being a customer at Browning is a total win -- win situation. Even though all Mazda dealerships can service and take care of cars, Browning takes it a step way beyond by not just taking care of our cars, but making sure we are ok also. My 2019 Mazda 3 still looks good, runs great, and still is bringing compliments. All this, and it is still reliable, smooth, the best way to describe it, and thank you Browning, my car is awesome! BTW, it is at 198,000 miles (rounded off). THANK YOU BROWNING, each and every one of you, thank you!!!!!!! DH, Los Angeles THANK YOU, THANK YOU THANK YOU Browning, and the great crew working there!!!!!!!!! Darrell H. Los Angeles, Calif.

Great experience. We could have purchased the identical car anywhere, but we chose this dealership because of the customer service. Specifically Chris and Ricky. Would go back to them again

We did most of the negotiations and some of the paperwork online which was a real time saver! The staff was overt knowledgeable and easy to work with through the entire car buying process.

Easy, Informed, and Helpful. The team did a great job explaining each model and features. Walked me through every step of the process and went the extra mile. Sarah was incredibly helpful allowing me to test multiple vehicles. It was an awesome experience and I love my new ride.

I had a great experience at Browning Mazda. The entire process was smooth, easy, and stress-free from start to finish. The team was professional, helpful, and made sure everything was clearly explained throughout my lease. Special thanks to Sarah, Ricky, and Rafael for going above and beyond to make this such a positive experience. Highly recommend Browning Mazda to anyone looking for great service!

Sarah was awesome. No pressure sale, very helpful and inspired confidence. Cesar took me though the special features which I would never have guessed and added even greater value to the car. Great experience. Totally recommend the dealer, especially for those who are getting bamboozled by aggressive and dishonest car sales tactics. Was refreshing after having gone to multiple dealers. Thank you!!

June my sales person is awesome. This is my 4th Mazda I have purchased with him. All the staff at Browning is awesome as well.

If I had just one word to describe Browning, it would be AWESOME!!!!! That isnt just the person I'm working with in service or in sales, or the techs, or in parts, ir in finance, or in management, it is each and every person at Browning, they ALL are the best. Part of the proof is my car and how Browning takes care of my baby. I drive and love to drive, resulting in over 192,000 miles. That's on my 2019 Mazda 3. The car runs likes new, has no issues, and is so reliable. All this thanks to Browning. Going to Browning is treat. Everyone is extremely positive, friendly, and just plain down to be sure each and every person coming in is treated like family. a really big THANK YOU everyone for what you do and how you do it!!!!! Darrell H. Los Angeles

Wow, where do I even begin with Browning Mazda? From the moment I walked in, the entire team treated me like a VIP. Other dealerships barely gave me the time of day, and some even tried to push me into a used car I didn’t want. Browning was different. They rolled out the red carpet, respected my wishes, and never settled for anything less than exactly what I wanted. They did what no one else could: got me approved and into a brand-new car. Every bump in the process, they handled with total confidence and a smile — and that confidence paid off. Their dedication is rare, and it’s exactly why Browning Mazda will always have my loyalty. This is my forever dealership. Highly, highly recommend — 11 out of 10!