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Griffin Ford

(2,226 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 743-3415 (888) 743-3415
Used (855) 999-4881 (855) 999-4881
Service (866) 755-9481 (866) 755-9481

Reviews

(2,226 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Griffin Ford from DealerRater.

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Customer service

Great salesman in Tony super down to earth and easy going no pressure at all. Would recommend going back and buying from Tony again. Thanks for the easy purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Griffin (and Tony) certainly appreciate the kind words. Thank you very much for your business. It was a please serving you. Take care.

Top Notch

Nick was great! Stayed in touch, responded promptly, and kept engaged throughout the entire process! What can I say about Sam, she is amazing and did everything she could to make this as smooth a process financially as possible; they both went above and beyond. I was so impressed, a week later my wife and I traded in her current SUV for an F-150, that she absolutely loves too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello and thank you very much for the feedback! Griffin's entire staff truly appreciates your kind words. We are here to help, so please let us know how we can serve you in the future. Take care.

Happy

Today was one of the best car buying experiences I have ever had. Wayne was awesome to deal and found exactly what I was looking for and Samm was the bomb with financing. Big thanks to Mike Griffin for all your help. Thanks again for a smooth experience today!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review of your experience at Griffin Ford. Our entire staff really appreciates the feedback! We are here to serve and would welcome you back anytime. Take care.

Superior service

Both my husband and I bought our vehicles here and worked with both Nick and Samm. They were both very knowledgeable in what they do! Nick was constantly in touch with me regarding vehicles he was trying to find for me according to my “must haves.” He worked hard to find me exactly what I wanted! When it came to the financing part of things that is usually the most stressful, Samm lead us through to the end smoothly and it was actually an enjoyable experience! She’s a hoot! Overall I felt they were very honest and looked out for our best interest! Thank you to all involved!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wow, we love that we could help out both members of one family! Thank you, Tonya, for leaving us this feedback. Griffin (and Nick and Samm) really appreciate your kind words. Take care on the roads ahead and let us know if we can be of any further service to you.

Nick Griffin

Nick was great from start. Did not give a pressure to purchase vibe. Had many questions and he was quick and precise. Nick was there through whole process making sure all was right. Made himself available even on his days off. His down to earth personality and look you in the eye responses made you feel comfortable with the purchase. I would definitely recommend to anyone looking to purchase a new vehicle to see Nick Griffin at Griffin Ford. He made the vehicle purchase experience fun again for me. I will bet he will for you too!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your acknowledgment of Nick. He is a great asset to the dealership. Griffin is so happy you had a great experience. And, we value your feedback and recommendation. Much appreciated!

Nick Griffin

Nick was incredibly responsive. We ran into a bind with our existing car and needed a replacement quickly. He made himself available immediately and spent a number of hours with my wife test driving a handful of vehicles. There were a few specific features we needed and he researched and found exactly what we were looking for. We couldn’t have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Justin and thank you for this feedback! Griffin really appreciates it...as does Nick. We're so pleased you were happy with your experience at our dealership. Please let us know if you need anything else. Take care.

Professional and responsive.

Nick Griffin was a true professional and was very easy to work with. He was very responsive and gave me the best deal that I could find on my vehicle. I would highly recommend Nick Griffin to anyone looking for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service and great cars

I went here to check out a focus st. When I got there the car was all set up and ready to be looked at even after we got 6'' of snow. It was very clean inside, it looked brand new and it drove great. My salesman alex griffin was very friendly and knowledgeable. I would recommend seeing him if you are looking for a car. I was very pleased with everything and will go back there the next time I get a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the kind review. We do have a system when the snow flies to keep our service up and running for customers! Griffin appreciates your feedback and wishes you well.

Fantastic Experience

I was able to schedule an appointment to come in and have my trade evaluated. When I arrived I was immediately helped and provided with several options to choose from based on my needs. This will be my 2nd car I have purchased from Griffin and will continue to return in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We really appreciate your repeat business. Plus, your kind words made our day. Thank you for the feedback and please let us know if we can be of any further service.

A great experience!

I found the car online and asked to confirm availability and Tony called promptly and I scheduled a test drive the same day. Everything went very smoothly and was not stressful at all. Unfortunately the title was not with the car but they allowed me to still take the vehicle that day even though they couldn't sell it until they got the title. It was truly great customer service. Working with the financing department was just as smooth and easy. They explained all aspects of the process and we were in and out. A great dealership with great people! Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That is wonderful to hear such feedback. Thank you for taking the time to leave your comments. Griffin works hard to deliver such great customer service. And, we appreciate it when it is recognized. Take care.