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Griffin Ford

(2,226 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 743-3415 (888) 743-3415
Used (855) 999-4881 (855) 999-4881
Service (866) 755-9481 (866) 755-9481

Reviews

(2,226 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Griffin Ford from DealerRater.

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Excellent experience

They weren't pushy, and we're straight forward. He explained the incentives and helped me figure out what was going to be best for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience

I had a great experience working with Luke. He was very knowledgeable about the vehicle I was looking at and did not pressure me to make immediate decisions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience.

Salesman was great. We were looking for specific features and were able to find just what we needed. Also needed to get the truck quickly and Tony delivered it 2 days earlier than we original thought we could get it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We were so happy to be of help! Griffin strives to deliver the best experience to our guests and we are glad to hear you felt that. Take care and let us know if we can be of any further service down the road.

First time buyer and very pleased

I am currently rebuilding my credit, and Tony helped me get a nice vehicle w no cosigner. It was a hassle bc of my credit but he was determined to help me. Thank you Tony very much appreciated 🙂

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We were so happy to be of help! Griffin strives to deliver the best experience to our guests and we are glad to hear you felt that. Take care and let us know if we can be of any further service down the road.

Excellent service!!

Everyone was very friendly and their customer service is amazing!!!! I would recommend this dealership to anyone! I have bought two SUVs from here and everyone is helpful and will fix things if something is not perfect:) thank you all!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Amazing Service at Griffin

Had a fantastic experience today under the leadership of Dave Nutt, sales consultant at Griffin Ford. Dave was extremely informative and brutally honest in regard to my questions regarding the best type of truck to match my needs. Their extensive inventory was explained thoroughly and categorized in such a manner that made selecting the right vehicle a painless experience. All of the following required paperwork and accolades was expedient and accurate, I strongly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

no hassle

came in on a whim after looking on line. found a suv quickly . all the ones I seen on line were on the lot . Tony was helpful and professional. Fiance was accommodating and down to earth.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your review of your visit to our dealership. Griffin Ford and our entire staff certainly appreciate it. We strive to deliver a satisfied customer, such as yourself. Take care on the roads ahead. And, we hope to be of service to you in the future.

Great experience buying an F-150

I purchased a 2018 F-150 from Cory, who was professional in every sense of the word. The lease rate was better than anyplace else, and they worked hard to locate the truck and earn my business. I have zero complaints about my experience with them. This is the second vehicle that I’ve bought from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Wow, we are so happy to hear your reasons for repeat business at our dealership! Thank you, on behalf of Griffin and our entire staff! We wish you all the best on the roads ahead, until we see you again.

Great Customer Service

This was my first experience with the folks at Griffin Ford Waukesha and it was awesome. The staff is very knowledgeable and quite friendly. Nick, the salesperson, who helped me with my purchase was great to work with and answered all my questions. And I must say, if Nick is what the future represents for the Griffin Automotive Group and it's customer service, then we are all in great hands. I'd highly recommend you seek him out for all your automotive needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your comments. Griffin and our entire staff certainly appreciate them...as we do you! Nick is such a great addition to our dealership. He has the car business in his blood and the customer in his heart. We wish you all the best on the roads ahead.

A+ Sales Consultant

Thank You to Tony Miller and the Griffin Ford family for making it happen. I will definitely retun in the future and recommend you to friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

And, thanks to you for the kind review of your experience at Griffin! We appreciate your business and your recommendation and wish you all the best on the roads ahead. Take care.