Liberty Hyundai

I have bought over 8 Hyundai here and spend over 200k customer for 18 years but am done dealing with Mary at customer service she is beyond rude. She always gives me a hard time for an appointment never accommodates me guess loyalty doesn’t count anymore

Sales is pretty good but no responsible after selling car. After first oil change, oil was leaking everywhere and lost couple of retainer clips of bottom plate. after they fixed leaking oil problem, missing two main screws on the bottom plate. all bottom cover was hanging over and made weird sound. I have 10 years extension warranty but it is nothing.

After 15 years of buying myself family and friends must say goodbye due yo their failure to honor warranties to fix broken down or issues in a timely manner work that is required to drive the car is 30-90 days out but oil changes they do put first 2-3 weeks out…..had to pick up car that needs new hood sensor due yo failure under warranty without fix was told may 9 th to set appt and then not sure when a week or two after that per the girl….and they will have to order part after that…time for new type of car I knew this summer myself planning on my daughter getting rid of her Hyundai probably by next summer and also buy her a different brand. In the meantime hope nothing breaks down.

Brought my 2015 Santa Fe in cause the check engine light was on...i had no appointment, turns out the code for the light being on was a very bad code, pretty much meaning I needed a new engine. Jim Kenny told me that he would have someone take a look and try to flushing out the engine and see if this would help the problem. a few hours later car was ready. Unfortunately, I broke down 15 mins later, turns out I needed an engine replacement. I had my vehicle towed in and Jim Kenny,Steve Patzkowski and Domenic Pulgarin helped me out. They did let me know that I would not have my car for a while, but I had been warned before. They kept me updated about the car and let me know that the engine replacement would be covered under the warranty. I am do glad I went to see them before I went to another mechanic. I am very happy with the service at Liberty Hyundai.

This was the most horrible dealer experience I've ever had. My son and I walked into the dealer last night looking for a Tucson but they didn't have any in the showroom. I asked the salesperson if they had any and she said, “they were outback”. The three of us walked outside and she pointed to one and said she’d get the keys. She went inside and somehow unlocked the vehicle. Me and my son went inside to see the features and sat there waiting for her so we could turn the vehicle on. We were sitting in this thing in the back of the building with barely any light and she never bothered coming back to see if we were interested. I guess she had better things to take care of instead of potential customers. Would definitely NOT recommend this dealership.

Fabulous experience. Dylan Maher is the perfect Example of who you want to help you buy a car! He was polite, respectful, knowledgeable and very accommodating. Everyone at Liberty Hyundai treated me like royalty!

Some advisers like Steve will spend their time to explain the services recommended and why they are needed. Others like Jesus "Rick" Castro will go the extent of saying he does not need the customer to go there if he is not going to make enough money. When I bought a Hyundai car my expectation was that the Hyundai Service department would provide great service when truly needed and not look for ways to squeeze more money out of me. I do not recommend a Hyundai car and will look to sell mine due to poor service experiences

Just purchased my 4th vehicle and our family’s 8th vehicle from Liberty. Alway had excellent service! This is why we remain repeat customers!

My sales rep Mark Checki was great to work with providing me with all the information I needed with zero pressure. I got the GV60 I wanted.

I wrote a previous review that is no longer in the history.? brought my car in for a covered service. They dented my Genesis, then wanted me to pay to have it fixed. In the end that is what happened. I had to get a court date and settled for half to be done with the Mahwah NJ service dept. The service manager makes it worth going to another location.